-Act as Subject Matter Expert to design, engineer, and maintain global IAM services and solutions following company best practices and industry frameworks. -Ensure continuous availability of supported services, resolve complex issues and system design weaknesses, meet, or exceed defined resolution SLAs.  -Partner with key stakeholders to develop requirements for compelling IAM solutions aligning to corporate strategic goals. -Maintain an understanding of current and emerging IAM trends, evaluate new technologies and solutions, participate in strategic and technical architecture efforts to maintain and advance service offerings. -Create, maintain, and enforce policies and procedures related to life cycle management, authentication standards, access entitlements, and technical best practices. -Advance IAM and Digital Technology security posture, reduce risk and impact profile, implement effective and modern security controls.

Working as a team lead and a Senior Cybersecurity Analyst in an engineering and operations capacity for a Cybersecurity team. Thriving in a complex environment of more than 15,000 users and multi-domain organization. Focused on detecting Active Directory threats and controlling user identity and access. Responsibilities:• Administration of an Identity and Access Management (IAM) application for 15,000+ users• Deployed and managed Privileged Access Management (PAM) / Password Manager tools• Lead on alerting and detecting of Active Directory level threats and mitigation• Alerting and mitigation of Ransomware detection• Utilize Criminal Justice Information Services (CJIS), HIPAA, NIST and CIS benchmarks and controls• Use SQL tools to create reports and connections to 3rd party applications

A Team Lead for an enterprise managed systems team that is responsible for the systems administration for an environment for the 3rd largest government county in North America. I was responsible for leading a team of System Administrators with a focus on security, disaster recovery, high-availability, enterprise readiness and quality solutions for the 15,000 users that are affected by our solutions.Responsibilities:• Active Directory for a an environment with 10 sub-domains, an isolated DMZ forest and four trusted forest locations with a total of over 15,000 users• Enterprise Applications: Exchange 2010, Citrix, Symantec Endpoint Protection (SEP), WSUS, System Center Operations Manager (SCOM), Lync 2010/2013• Security minded responsibilities to mitigate and eliminate the risks associated with Pass-the-Hash (PtH) security vulnerabilities

A Windows System Administrator is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. The Administrator applies creative problem-solving techniques to identify the source of problems; as well as keeping the customer aware of every step along the way via the ticketing system. A System Administrator is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.Responsibilities:- Controls call flow for the support team- Monitors Rackwatch alerts and create tickets accordingly- Handles level-appropriate customer support requests via the ticket system- Escalates support requests (phone/ticket) according to escalation procedures- Schedules and coordinates level-appropriate maintenance- Provides basic troubleshooting of system- Creates and maintains customer loyalty by serving customers above and beyond their expectations- Exercises judgment in decision-making in order to routinely deliver FANATICAL customer support- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

• Key member of a team that managed daily operations in a $15M Metropolitan Area Network (MAN) with 3,500+ workstations, 80 servers, and 6,800+ clients in a high demand setting. • Supervised a team of three Application Services Professionals supporting critical requirements and ongoing mission operations in a dynamic environment requiring creative adaptation. • Maintain a comprehensive, working knowledge of Windows Server 2000 and 2003 including web servers running IIS 5.0 and 6.0, MSSQL Server 2000, Remedy, RAS and OWA servers. • Implemented the Smart Card Login program for a MAN network, ensuring a secure method of network login, encrypted email and secure web browsing using Private Key Infrastructure.• Web Specialist of a site used by 4,000 users daily and containing over 500 pages. Manage, develop and troubleshoot issues with HTML, JavaScript, CSS, VBScript, and ASP pages.