•Effectively handles complex and sensitive claims situations. Manage book of business consisting of agent and large group disability claims.•Financial reporting and calculate partial payroll payments/offsets and difficult account reconciliation.•Engage in direct communication with human resources and process payroll and reporting for clients.•Provide project management support as needed with adopting new and improve technology and programs•Establishes and promotes best practice claims management processes, and actively engages in networking with internal and external business partners.•Coach clients and employers on benefit of vocational rehab to assist in return to work transition.•Provide assistance and coaching on software used by agents to manager their business more effectively.

•Work golf tournament is to raise money for the charity and introduce the Dixon Golf brand to the players at the tournament•Interact in a friendly, energetic, and outgoing manner with management, golfers, and charity contacts

*Assist clients with personal care, including dressing, mobility, administering medication, personal hygiene, eating and transporting to doctor’s appointments , as wel as monitor patient medications and update health charts *Maintain open communication between families and health care professionals regarding client’s medical and emotional condition *Document and report any changes in client’s health status and ensure highest client safety and well-being

•Manage caseload of work comp claims by analyzing and evaluating all evidence to determine viable subrogation potential. Assists legal counsel in complex cases. Attend depositions and restitution hearings.•Write all intercompany legal arbitrations. Successfully filed appx 200 arbitrations yearly with 85% recovery success rate. File cases with outside collection firm.•Provides assistance, training, advice and information to claims reps and underwriters concerning recoveries for certain policyholders and other policy issues. Assist in various problem solving/process improvement projects with IT.* Collaborated with technical support and implemented process improvements to automatically flag claims with subrogation potential, increasing identification by approximately 75%. •Volunteer coordinator for Boys and Girls Club. Event planning and recruit volunteers.•Completed independent medical and legal research to assist in claims handling•Established strong working relationships with lawyers, medical providers, and employer

•Investigate facts of first party commercial, agribusiness, inland marine, liability, business income, crime and personal lines claims. Determine coverages, damages, and liability under various policies.•Business team lead who worked directly with agents and underwriters on complex claims to research policies, problem solve issues, answer inquiries/questions, and maintain appropriate coverage decisions.•Provide quality customer service. File management by diary to ensure timely resolutions of claim as well as establish and maintain proper claims and expense reserves.•Team lead training appx 20 new employees and completed new hire audit reviews.• Received dept award for consistently reaching our customer service/data integrity goals on 4 of our key metrics for 6 consecutive months. Assigned to business income loss team for hurricane Sandy and calculated loss of income with financial statements.•Completed underwriting and commercial business coverage insurance training.

Casualty Claim Rep 1/2006-9/2009 Denver, CO•Investigate, evaluate and negotiate settlement on liability/casualty claims. Earned 95% success rate on file reviews.•Maintain exceptional customer service with policy holders. Interview policy holders and claimants and determine liability on auto claims.•Attended agency visits with sales manager to educate agent with the claims and underwriting process. Medical Subrogation Rep 1/2005 to 12/2006 Des Moines, IA•Successfully managed caseload of 300+ medical and auto files requiring negotiation, arbitration and medical/auto payment subrogation.•Daily communications with adverse carriers, attorneys and policyholders in an effort to investigate and negotiate liability/treatment and resolve positive and equitable settlement outcomes. Resulted in yearly company savings of $1,097,492.99•Knowledge of key state statutes and liability laws. Familiarity with motor vehicle codes, medical terminology and treatment modalities. Reviewed medical bills, IME’s and SMO. Determined appropriate treatment. Selected to work with nurse practitioner for presentation to provide medical/work comp training to co-workers.

•Performed 20+ audits weekly with 96% accuracy.•Analyzed billing statements and monitored delinquent account balances which resulted in reduced number of late payments.•Volunteered for cost savings project which involved researching and eliminating backlog of 1900 orders by resolving billing issues/discrepancies. Spoke with sales groups and telephone companies to evaluate and resolve current status of services. Resulted in savings of $500,000 per month.