Chris K. Hoffman Email & Phone Number

Salt Lake City, Ut, Us

Co-author of the academic paper A Novel Use of NEMSIS to Create a PECARN-Specific EMS Patient Registry.Researched, wrote, and presented curriculum during a three-day in-person workshop titled “Using pediatric NEMSIS data to drive QI” in San Diego, California.Provides online and phone technical assistance to 11 state partnership managers with collecting, analyzing, and reporting on data from over 5,000 hospitals and EMS agencies.Produces online videos for stakeholders to use in reminding EMS Directors to complete the annual national performance measures survey.Created and presented online training to representatives of the Centers for Disease Control and Prevention on the impact of COVID-19 on emergency medical services.

Greater Salt Lake City Area

Publisher of fan-favorite comic books Ruthless, The Mighty Utahn, Deputy Deseret, Kermann, Edison Bell: The Original Maker. Also, publisher of the card games Rowdy Recall and Daring Heroes: The Golden Age. Raised over $50,000 over several successful crowd-funding campaigns on Kickstarter.

Salt Lake City

Indie comic publisher of "Utah's most awesomest superheroes" the Salt City Strangers and super-spy/talking monkey epic Banana Panic! Provides strategic direction, marketing, and distribution along with art and writing. Won Utah Arty award for "Best Comic Book" from Salt Lake City Weekly 2013 & 2014. Featured on KSL, The Salt Lake Tribune, X96, Utah Policy, KRCL, and Ute Radio.

Salt Lake City, Utah

Project managed to create online courses using backward-design best practices.Researched, developed, and designed a card game to introduce faculty to the Alignment Grid section of the University of Utah’s Quality Course Framework design process.Wrote and presented a three-day in-person training for representatives from the Network of the National Library of Medicine on Objective Alignment.

Greater Salt Lake City Area

Teaching in the Visual Design (BFA)Guided students in the process of creating graphic novels.Helped artists create marketing and crowd-funding plans.Evaluated students’ final project portfolios.

Greater Salt Lake City Area

Mentors and coaches learners in Westminster College’s Project-based Master of Business Administration and Bachelor of Business Administration programs. Converted traditional master’s degree web design class to a competency-based version and demonstrated the advantages of the authentic assessment method for administration. Subjects of instruction include Negotiations, Strategy, Mission/Vision, Marketing, Ethics, New Media, Portfolio Design, and Instructional Technology.

Greater Salt Lake City Area

Creates systems for the college-wide conversion from traditional classroom-delivered instruction to a competency-based education model.Works with upper administration, faculty, and staff designing degree programs that decouple the bonds between quality instruction, traditional seat time, and cost.

Oversees higher education learning management systems for faculty and students.Evaluates metrics and improve processes. Engaged in creating marketing initiatives resulting in a 20% enrollment boost.Manages one direct report and facilitates cross-organizational teams. Four domestic and international projects generated $6.3 million dollars in gross revenue.

Produced multimedia content to replace licensed content from major publishing companies and subsequently reduced related annual expenditures by 50%.Helped design a proprietary learning system that now resides within Instructure Canvas and which saved 9% in divisional operating expenses.

Graduated in 2012KEY COURSEWORKDeveloped complete business plan for a competency-based corporate leadership training program at Westminster College. The plan is being implemented and will gross $80k during the first year of operation.Analyzed processes and formulated improvements involving several departments (Division of New Learning, Information Systems, Registrars, Financial Aid, and Student Accounts) to simplify the transfer of students between semesters. The changes saved $30k per year.Generated business-level strategies (using SWOT and Porter’s 5 Forces models) for Westminster College, Hasbro Inc., and Netflix.Demonstrated mastery in: Conflict Resolution, Negotiation, Marketing, Financial Analysis, Balanced Scorecard, Strategy, Leadership, Global Issues, and Business Plan Development.NOTEWORTHY TEAM CONSULTING PROJECTSAnalyzed survey results from 900 employees that use Morgan Stanley/Smith Barney's internal support call center. Made recommendations for improvement.Conducted focus groups with 40 MBA and BBA business students. Results were investigated and used to construct key terms for use on the Westminster College website, as well as during face-to-face meetings.Created a growth strategy for a small business to include purchasing plan, facilities expansion, and hiring strategy.

Salt Lake City, Utah

Builds and executes targeted outbound sales campaigns. Communicates with prospects via email or phone and communicating value.

Greater Salt Lake City Area

Manages social media channels. In one month, raised Twitter impressions to 21.6K (231%), profile visits by 1,131K (177%), and Facebook likes by 62%.Also works with community members, answers questions, and encourages collaboration/feedback from customers.Designs learning activities for teachers and students.

Led initiative to integrate technology in alignment with the 10-year strategic plan. Converted 48 classrooms into presentation spaces, on time and budget, raising the percentage of technology-enabled classrooms from 23% to 76%.

While I was a member of the Customer Satisfaction Assurance Team, I managed customer issues deemed sensitive by upper management.I helped customers who had contacted the Better Business Bureau, Department of Consumer Protection or the national/local media.My technical expertise and customer service skills usually lead to a de-escalation of the situation and an agreeable outcome for both the customer and the company.

At Packard Bell NEC I provided the best possible over-the-phone technical assistance for customers with issues on the home PCs.I received many thank you letters from satisfied customers during my tenure.

Master Of Business Administration (Mba)

B.A., Communication

Diploma, General