Chris Kingdon Email & Phone Number

England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Sydney, Australia

• Primary datacentre infrastructure presales supporting the Infrastructure Solutions account team in the scoping and designing of solutions and services across Australia, as well as collaborating with peers on important RFPs• Identified potential sales-focussed initiatives, targeting and developing overlooked opportunities within existing customer base, creating go-to-market operational optimisation offering with accompanying customer material and sales messaging for the account executive team• Established national cross-team technical collaboration and educational sessions to fully leverage existing capabilities as well as promoting peer development and communication pathways • Focus on alternative and emerging technical solutions and services to identify opportunities to position unique and innovative offerings to customers to minimise operational overheads and focus on applications and services back to the business • Continued vendor relationship management to promote internal sales and technical capabilities, encouraging a shared and targeted sales approach, as well as being the technical lead for the company’s national VMware Cloud Foundation Centre of Excellence initiative

Sydney, Australia

• Taking on additional presales consulting responsibilities as primary consultant across datacentre technologies and collaborating with Solutions Architects and Account Executives for solution offerings• Self-managed numerous, simultaneous projects across various technologies, meeting deadlines within or under budget• Keen focus on often overlooked maintenance of IT environments and operations, focussing on optimisation and minimising operational overheads to enable a business to maximise their existing IT investment

• Directly approached to join the datacentre infrastructure team focussing primarily on virtualisation, storage, backup, archiving, disaster recovery and replication solutions• Several consultancy secondments to identify and remediate internal client infrastructure performance issues and improve IT processes. Successfully lowered administrative overheads to allow IT department to focus on development of infrastructure• Worked with clients to establish open communication pathways with all key business stakeholders to identify improvement and development opportunities with internal IT services, improving overall customer satisfaction

• Focussed on stabilising previously poorly managed IT environments by creating more structure around security access, change control, processes and documentation management• Primary lead for technical projects including role-based access control, semi-automated security update process, centralised helpdesk utility management and reporting• Overseeing BAU service desk operations of internal infrastructure management and reporting including implementing processes to minimise escalation of incidents and expediting case remediation

• Direct client facing primary engineer across a vast selection of managed services clients, ensuring infrastructure operates optimally and identifying new opportunities for account team for services and solutions• Providing technical link between customers and service delivery to guarantee full communication, articulation and ensure a quality service is delivered• Instilled a team culture of mentoring and knowledge sharing, allowing faster remediation of cases, career development and improving overall team ingenuity and comradery

Se Uk/London

• Fulfilled role of managing and mentoring an IT team in a 1400 seat establishment to modernise all aspects of IT operations• Supervising integration teams to implement full network infrastructure rebuilds across numerous clients to strict time schedules with full test and remediation planning• Identified key trends in helpdesk, highlighting areas for process automation and staff training, subsequently reducing average helpdesk call resolution by nearly 30% within 6 months• Assisting clients to best utilise their budgets to get the most out of their IT resources by identifying the most appropriate products to satisfy various requirements

Education record

Education record