Christopher Kmec Email & Phone Number

Matthews, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

 Timely processed customers’ mortgage applications.  Acted as point of contact for borrowers throughout the entire process, from pre-approval to closing.  Utilized high-level problem-solving skills. Worked with other teams and business units to find a path forward if any issues arose. Effectively managed a pipeline of more than 50 customers in order to close loans as quickly as possible. Met and exceeded company goals.  Provided exceptional customer service to high profile clients all while remaining industry compliant.

Fort Mill, South Carolina, United States

I was responsible for reaching out to customers and business units to resolve complex customer complaints and concerns that could not be initially resolved by the business unit. I served as point of contact for internal/external questions pertaining to customer issues and concerns. It was important that I establish a professional rapport with both internal and external customers. My role was to investigate each issue or concern thoroughly by conducting interviews with all parties involved. I provided a detailed review of the account notes, transaction history, related documents etc. With use of AVAYA phone systems I listened to all recorded calls surrounding the time frame of the complaint and provided reviews of that call along with how they related to policy and procedures. I worked with all business units and all levels of the OneMain Management Team to come to an acceptable resolution that not only benefited the customer but also the company. Expected to remain courteous, friendly, concerned, and knowledgeable to provide the customer with an excellent experience.

Los Angeles, California, United States

I was responsible for business development and full cycle sales of personal loans, automobile loans and other credit related products. I assisted customers in making financial decisions to help them achieve their financial goals. Complied with company, state and federal guidelines and procedures while utilizingcredit underwriting techniques and skills. I worked as an individual contributor and as part of the team to achieve business/organizational objectives. On a daily basis I was expected to juggle multiple projects and was trusted to complete them in a way that prioritizes the office's goals while still ensuring everything is completed timely.

Los Angeles, California, United States

I was responsible for the outside sales of lab products and services and expected to meet and exceed all sales goals. In addition to prospecting and obtaining new accounts it was my responsibility to maintain current accounts. Extensive travel was required throughout Southern California calling on multiple doctors’ offices daily.

Los Angeles, California, United States

I served as office manager and licensed optician responsible for billing, sales, and operation of entire office. Managed and promoted sales on all products both online and in the office. Met and exceeded all sales goals set by the doctor. I was responsible for fitting and sales of both glasses and contact lenses with a focus on provided the highest level of customer service

Bachelor Of Science (B.S.), Criminology, Political Science

General Studies