Christopher Knopf Email & Phone Number

Lakewood, Oh, Us

Charlotte, Nc, Us

Cleveland, Ohio, Us

• Acting as a senior member of teams handling large projects, by providing analysis, execution and improvement action plans. • Writing functional specifications and training materials in compliance with department standards. • Working with and aiding other staff members in problem resolution, change control and compliance, testing and debugging.• Providing project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).• Identifying ways to increase system adoption and customer satisfaction.• Creating and maintaining, meeting minutes, meeting schedules, project schedules, plans, summaries and updates.• Supporting system conversion, upgrades and enhancements.• Training, onboarding, and mentoring new members to the IT team.• Serving internal customer groups of Customer Service, AP/AR, and Warehouse Ops by providing functional support within Infor M3, including troubleshooting data discrepancies, resolving bugs, monitoring data integration from ad-hoc systems, training and educating on system functionality, as well as researching and proposing new workflows based upon changing business needs and unused functionality. • Supporting conversion from hosted/single tenant environment to cloud/multitenant versions of M3.• Creating and editing templates within Infor Document Manager (IDM).• Serving as primary agent supporting M3 Enterprise Collaborator (MEC) for organization wide EDI transactions.• Managing vendor relations as internal project manager with SPS (VAN for EDI), Doppio (augmented M3 developer staff), and BluePlanner (TPM ad-hoc system). Guiding and providing prioritization to teams of 6 external and 2 internal developers.

Cleveland, Oh, Us

• Gathering, analyzing, and documenting business and functional requirements from our internal clients (Digital Marketing Team) and business users (store employees).• Creation, documentation, and functional unit testing of tasks, stories, and bugs/defects in development and QA environments for SW eCommerce platforms.• Monitoring SDLC through JIRA and escalating functionality and bugs/defects to developers as necessary. • Coordinating testing across systems to ensure accurate data flow from eCommerce through WebSphere EDI, and multiple downstream systems down to our POS/brick and mortar stores. • Provide guidance on and create content for internal process documentation and training materials on Confluence internal team spaces. • Presenting and leading project requirements walkthroughs, project updates, and functional demos of solutions to business sponsors and technical teams. • Working with technical teams to identify level of effort breakdown across JIRA tickets to build, drive, and prioritize project milestones and schedule. • Serving as lead internal analyst on Online Delivery Request functionality, enabling customers to digitally request delivery of their goods to GPS coordinates or addresses in response to COVID-19 and restrictions placed upon Sherwin Williams retail locations. • Serving as an internal analyst on committee for selecting vendor for a new CIAM (Customer Identity Access Management) solution across all of Sherwin William’s consumer goods brands, i.e., SW, Minwax, Dutchboy Paints, Valspar, etc. • Project portfolio includes: Upgrades to PunchOut (customer procurement interface), Online Delivery Request (ODR), Store and Job Data Field Expansion, Payeezy V2 Migration, HCL Commerce V7-V9 Upgrade, and vendor evaluation for CIAM (Customer Identity Access Management).

Cleveland, Ohio, Us

• Requirements gathering and vendor vetting for the selection of a company and subsidiary wide ERP overhaul and implementation. • Onboarding a new vendor with our digital ad agency subsidiary, Quest Digital.• Documenting and creating business process diagrams for new workflows with the AdCellerant platform. • Trafficking digital advertisements from campaign start to finish: including requirements gathering with clients, monitoring of campaign performance analytics, recommending changes as needed to clients, and ensuring delivery of contracted performance metrics. • Performing Quality Assurance audits on internally developed websites and mobile apps. • Performing content migration and updating CMS for new web and mobile projects.

Cuyahoga Falls, Ohio, Us

• Conducted outreach to target market segments through phone calls and surveys.• Responsible for administrating CRM (Bullhorn, Zoho) and Email Marketing (Constant Contact, Survey Monkey) software systems.• Partnered with external marketing vendor for content development with website, eMarketing communications, whitepapers, and print advertising.• Support business development through qualifying leads for demos and product development through market research.• Normalized client business reports for development of OnSite field inspection app.• Converted client business reports into JSON configuration files for use of development team to upload into software solutions for customers.

Westlake, Oh, Us

• Designed and facilitated internal leadership development courses to promote corporate competency development.• Conducted focus groups with class participants and other internal stakeholders to improve and expand leadership development curriculum and teaching methodology.• Partnered with external vendors to design and incorporate new learning experiences into existing leadership development programs and courses.

Cleveland, Ohio, Us

• Managed full recruitment cycle for entry and mid-level candidates• Conducted requirements gathering interviews across multiple business units for project management and scheduling process redesign• Designed and proposed optimal project management and scheduling workflow solution based on user requirements, technical requirements, and cost constraints• Created and facilitated employee training for software applications for the new project management and scheduling workflow solution

Cleveland, Oh, Us

• Audited employee performance, benefits, compensation, and termination files to ensure compliance with federal regulations.• Updated internal and external job postings via Taleo Talent Management System.• Coordinated purchasing and distribution of employee gifts for the entire Federal Reserve Bank of Cleveland and satellite office staff for annual employee appreciation event.

Cleveland, Ohio, Us

• Interviewed employees across multiple business units to formally document operations processes into workflow diagrams• Presented workflow diagram documentation to leadership to recommend optimal, standardized operations processes across business units to improve productivity and empower employees of similar job functions to work across units as needed

New York City, New York, Us

• Partnered with external vendor to conduct requirements gathering and content development for new, company-wide office intranet.• Designed and analyzed performance appraisals of partners and portfolio company CEOs for internal benchmarking and business planning.

Middleburg Heights, Ohio, Us

• Maintained shipping logs and bills of lading documentation.• Maintained employee training, safety orientation, timecard, and drug testing records.• Led onsite new employee orientation and site specific safety training.• Assisted the project manager in meeting prep materials for daily construction meetings.• Audited client billings to ensure budget compliance per contracted release of funds per project stage completion.• Provided IT technical support and training to on-site employees.• Managed vendor relations and authorized material and tool purchases.

Master Of Business Administration (M.B.A.)

Ms, Organizational Development, Organizational Behavior

Bs, Management, Information Systems