Chris Knothe

Chris Knothe Email and Phone Number

Head of Customer Success @ ROH
Chris Knothe's Location
New York, New York, United States, United States
Chris Knothe's Contact Details

Chris Knothe personal email

n/a
About Chris Knothe

Sales / Pre-Sales / Revenue / Product / Operations / Customer Success / Partnership ExecutiveI am an accomplished and growth-oriented leader with comprehensive B2B & B2C experience driving business success by offering services / (multi-tenant SaaS) solutions for clients' businesses within the hospitality industry.I have a solid history of increasing revenue and ensuring profitability growth by connecting with prospective clients and using consultative selling approach. I am a resourceful and self-motivated individual, known for building, directing, and coaching cross-functional teams to unleash potential of staff and achieve operational excellence. My expertise includes securing mutually beneficial deals by negotiating important agreements with key partners/vendors. I have a proven track record of analyzing and transforming user requirements into highly effective deliverables in line with client expectations. I am an outstanding communicator, adept at liaising across all enterprise levels (including C- level executives) and fostering strong professional relationships by leveraging public speaking and presentation skills.Areas of Expertise• Team Leadership & Motivation• Sales & Presales Management• Hospitality Solutions Development• Go-To-Market Strategy Planning• Customer Success Management• Partnership & Alliances Management• Staff Hiring & Development• Lead Generation & Revenue Growth • Strategic Sales Planning & Execution

Chris Knothe's Current Company Details
ROH

Roh

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Head of Customer Success
Chris Knothe Work Experience Details
  • Roh
    Head Of Customer Success
    Roh 2024 - Present
    New York, Ny, Us
    The ROH platform enables properties to effortlessly manage sales, payments and finance all in one place. For the first time, property teams have a tool that provides cross departmental collaboration to manage one of hospitality’s most complex yet profitable revenue streams.
  • Sas
    Principal Industry Consultant, Hospitality & Gaming
    Sas 2019 - 2023
    Cary, Nc, Us
    Increased customer satisfaction and loyalty by creating and delivering new solutions aligned with client needs. Enabled company to be recognized as a credible authority in the industry by publishing thought leadership articles to share insights. Grew revenue and market share by spearheading alliances with other hospitality tech companies to expand company’s offerings.• Executed MEDDPICC methodology and coached sales team to improve win rates.• Thought Leadership: Produced four publications and delivered two webinars as the hospitality SME.• Built strategic partnerships from global SIs (IoT project) to startups, as well as a joint solution for ancillary revenue benchmark reporting for hospitality companies.• Boosted sales efficiency by leading and championing the Hospitality and Gaming GTM strategy, including prospecting campaigns, asset & demo creations, and sales enablement.• Filled in for vacant sales positions as well as covered for maternity leave and helped hiring a new Sales Manager, a new Industry Consultant, and 5 new AEs, while maintaining renewals and generating new business.• Led the innovation team of Solution Architects/Engineers and built a new SPA RMS demo to introduce a new offering to current and potential customers, resulting in pipeline creation of over $3 million in ARR within 4 months• Built customer references and ran conferences like HITEC, including execution of successful partner events.
  • Duetto
    Sr Solutions Engineer | Reg Dir Of Cs & Strategic Consulting | Dir Of Hospitality Solutions
    Duetto 2014 - 2019
    San Francisco, California, Us
    Ensured product-market fit by shaping product roadmap as well as providing capability and functionality enhancements in collaboration with the product team. Maximized customer retention rate by leading a customer success team to provide customers with daily support and strategic consulting.• Improved RevPAR, ADR, and occupancy rates by providing expert-level support to 150+ hotels and achieved a 99% retention rate.• Achieved multiple Presidents Club memberships and ranked #1 SE by demonstrating outstanding sales and technical expertise and close rates in the US and globally.• Generated revenue growth by advising, coaching, and mentoring sales representatives on how to sell our revenue strategy platform (multi-tenant SaaS solution) as the SME.• Drove impressive growth of the company from "3 to 3K customers in 3 years" by consistently supporting several DOS to exceed quotas, resulting in growing the business to an 8-figure ARR.
  • Rosewood Hotels | Greenwich Hospitality Group | Taj Hotels
    Director Of Revenue Mgmt & Reservations I Corporate Director Of Revenue Mgmt | Dorm
    Rosewood Hotels | Greenwich Hospitality Group | Taj Hotels 2008 - 2014
    Increased market share tremendously and beat luxury hotel competition with all "new business" acquired. Fostered professional relationships and achieved double-digit growth with account for several years. Achieved top spot in competitive ADRs throughout New York City's luxury segment thanks to achievement.• Closed $165K lease for 33-night stay, helping Carlyle's business in long-term stays segment.• Earned the “Hotel Manager of the Year” award in 2009 for exhibiting outstanding leadership in managing hotel and staff.• Developed a 7-figure business (despite financial crisis hitting hospitality sector hard) by researching and signing new wholesale account in early 2009.• Increased room revenues by 15% YOY and improved RevPAR index from 98 to 112 from 2013 to 2014 by showcasing effective revenue management and pricing strategies.• Decreased OTA commissions by 17%.• Managed 6 PAX reservations team and achieved Forbes 5-star and AAA 5 Diamond ratings by maintaining high service standards and delivering exceptional guest experiences.
  • Raffles Hotel Vier Jahreszeiten | Peninsula Ny | Mandarin Oriental Hk | Little Dix Bay | The Carlyle
    Mgmt Trainee | Asst Fom | Guest Relations Mgr | Fom | Dir Of Projects
    Raffles Hotel Vier Jahreszeiten | Peninsula Ny | Mandarin Oriental Hk | Little Dix Bay | The Carlyle 1998 - 2008

Chris Knothe Skills

Revenue Analysis Hotel Management Hotels Hospitality Management Hospitality Management Yield Management Forecasting Hospitality Industry Revenue Forecasting Team Leadership Leadership Resorts Strategic Vision Tourism Global Operations Strategy Software As A Service Start Up Environment Presidents Club Revenue Enhancement Start Ups Analytics Front Office Food And Beverage Pre Opening Marketing

Chris Knothe Education Details

  • Cornell Johnson Graduate School Of Management
    Cornell Johnson Graduate School Of Management
    Mba
  • Nyu Stern School Of Business
    Nyu Stern School Of Business
    Executive Education

Frequently Asked Questions about Chris Knothe

What company does Chris Knothe work for?

Chris Knothe works for Roh

What is Chris Knothe's role at the current company?

Chris Knothe's current role is Head of Customer Success.

What is Chris Knothe's email address?

Chris Knothe's email address is ch****@****els.com

What is Chris Knothe's direct phone number?

Chris Knothe's direct phone number is +164638*****

What schools did Chris Knothe attend?

Chris Knothe attended Cornell Johnson Graduate School Of Management, Nyu Stern School Of Business.

What skills is Chris Knothe known for?

Chris Knothe has skills like Revenue Analysis, Hotel Management, Hotels, Hospitality Management, Hospitality, Management, Yield Management, Forecasting, Hospitality Industry, Revenue Forecasting, Team Leadership, Leadership.

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