Chris Knothe Email & Phone Number

New York, Ny, Us

The ROH platform enables properties to effortlessly manage sales, payments and finance all in one place. For the first time, property teams have a tool that provides cross departmental collaboration to manage one of hospitality’s most complex yet profitable revenue streams.

Cary, Nc, Us

Increased customer satisfaction and loyalty by creating and delivering new solutions aligned with client needs. Enabled company to be recognized as a credible authority in the industry by publishing thought leadership articles to share insights. Grew revenue and market share by spearheading alliances with other hospitality tech companies to expand company’s offerings.• Executed MEDDPICC methodology and coached sales team to improve win rates.• Thought Leadership: Produced four publications and delivered two webinars as the hospitality SME.• Built strategic partnerships from global SIs (IoT project) to startups, as well as a joint solution for ancillary revenue benchmark reporting for hospitality companies.• Boosted sales efficiency by leading and championing the Hospitality and Gaming GTM strategy, including prospecting campaigns, asset & demo creations, and sales enablement.• Filled in for vacant sales positions as well as covered for maternity leave and helped hiring a new Sales Manager, a new Industry Consultant, and 5 new AEs, while maintaining renewals and generating new business.• Led the innovation team of Solution Architects/Engineers and built a new SPA RMS demo to introduce a new offering to current and potential customers, resulting in pipeline creation of over $3 million in ARR within 4 months• Built customer references and ran conferences like HITEC, including execution of successful partner events.

San Francisco, California, Us

Ensured product-market fit by shaping product roadmap as well as providing capability and functionality enhancements in collaboration with the product team. Maximized customer retention rate by leading a customer success team to provide customers with daily support and strategic consulting.• Improved RevPAR, ADR, and occupancy rates by providing expert-level support to 150+ hotels and achieved a 99% retention rate.• Achieved multiple Presidents Club memberships and ranked #1 SE by demonstrating outstanding sales and technical expertise and close rates in the US and globally.• Generated revenue growth by advising, coaching, and mentoring sales representatives on how to sell our revenue strategy platform (multi-tenant SaaS solution) as the SME.• Drove impressive growth of the company from "3 to 3K customers in 3 years" by consistently supporting several DOS to exceed quotas, resulting in growing the business to an 8-figure ARR.

Increased market share tremendously and beat luxury hotel competition with all "new business" acquired. Fostered professional relationships and achieved double-digit growth with account for several years. Achieved top spot in competitive ADRs throughout New York City's luxury segment thanks to achievement.• Closed $165K lease for 33-night stay, helping Carlyle's business in long-term stays segment.• Earned the “Hotel Manager of the Year” award in 2009 for exhibiting outstanding leadership in managing hotel and staff.• Developed a 7-figure business (despite financial crisis hitting hospitality sector hard) by researching and signing new wholesale account in early 2009.• Increased room revenues by 15% YOY and improved RevPAR index from 98 to 112 from 2013 to 2014 by showcasing effective revenue management and pricing strategies.• Decreased OTA commissions by 17%.• Managed 6 PAX reservations team and achieved Forbes 5-star and AAA 5 Diamond ratings by maintaining high service standards and delivering exceptional guest experiences.

Mba

Executive Education