Business Intelligence Analyst
Current- Prevented hundreds of loans between $500,000 and $1,000,000 per month from being charged by enhancing collections reporting.
- Saved $250,000 via automated extraction, transformation, and loading of Tableau data for KPI scorecard creation, collaborating with the Salesforce team to benefit 300 staff.
- Boosted retention 10%, analyzing customer data to identify trends, focusing on improvement areas within sales and operations departments.
- Reduced employee turnover by 8%
- Collaborated with teams to convert business needs into insights, supplying collections data for 200 staff, enabling the initiation of a program preventing many monthly loan charge-offs.
- Piloted data-informed decisions and aided BI tools implementation, including a dashboard for 400+ staff across 40 sites, saving each 60 minutes daily in manual data input.