Chris K. Email & Phone Number

Chapel Hill, NC, US

Dallas, TX, US

• Served as a Scrum Master for 2 product teams, both co-located and distributed, within the Salesforce My Customer Connect API development Module.
• Facilitated Daily scrums, User Story Grooming Sessions, Sprint Planning, Sprint Review & SprintRetrospective meetings for the smooth execution of the sprint.
• Determined the tam capacity (velocity) based on historical data.
• Trained new team members in Agile principles, Scrum processes and helping them transition from a waterfall methodology to an agile practice.
• Actively Participated in Agile Release Train Planning(PI Planning) and Risk Management.
• Worked closely with the Product Owner to ensure product backlog is visible, of manageable size and prioritized towards business value.

Dallas, TX, US

• Strategizing and collaborating with business stakeholders, internal development resources, clients, and Cloud team to understand customer needs and define the product roadmap for the Revenue Cycle Management Line of.
• Conducted GAP analysis to analyze the variance between the system capabilities and businessrequirements.
• Worked on different documents related to Requirements, Functional Specifications, Business Process Flow(As-Is and To-Be), Use Cases, Test Cases, Implementation Plan and Lessons Learned.
• Managed the requirements, bugs and the traceability matrix using HP ALM & HP QC.
• Used MS Visio for Mockup screens and Wire frames, developed User Stories and documentedAcceptance Criteria.
• Tracked user stories using JIRA and prioritized the backlog for continuous delivery process. Executed projects through the entire SDLC and Agile from gathering requirements, designing, developing, testing, deploying.

Saint Louis, MO, US

• In a key student leadership role within the Department of Housing and Residence Life, developed one-on-one connections, supported academics, and built a sense of community on a floor of 30 to 60 residents
• Helped create and maintain an environment conducive to academic success
• Initiated, planned, and organized educational and social events and programs that responded to the needs and interests of residents
• Served as a concerned peer advisor to assist residents in resolving personal issues
• Provided a wide range of dispute resolution services as an opportunity for students to forge mutual agreements
• Served security desk hours and shared in the duty rotation for the building

Saint Louis, MO, US

• Prepared and co-hosted weekly radio show and provided music and sound system services
• Ensured that the radio program was running smoothly, while occasionally speaking live to the audience. This included updating music library, taking song requests, and performing interviews.
• Organized live performances and took part in a variety of other promotional events, which were held in locations such as campus quads

Saint Louis, MO, US

• Attended bi-weekly Residence Hall Association (RHA) General Assembly meetings and utilized leadership, communication, programs, and legislation to improve the on-campus community
• Served as the link between the students and administration

Saint Louis, MO, US

• As a board member, was charged to ensure fraternities and sororities remained committed to being value-based organizations
• Sat on Judiciary board, upheld standards of Greek Life, and held chapters accountable for member conduct
• Heard cases of alleged policy violations, reviewed policy, and educated chapters on Greek policies; determined chapters’ responsibility for policy violations, and helped establish sanctions for the chapters
• Promoted opportunities for philanthropy and community service for fraternities on campus

Saint Louis, MO, US

• In a key student leadership role within the Department of Housing and Residence Life and Summer Conferences, prepared rooms and buildings for the arrival of guests
• Performed introductory greeter/host role during guests’ check-in and check-out processes
• Collaborated with the Department of Housing and Residence Life and divisional professional staff to meet the varying needs of their guests throughout the summer
• Educated guests about housing policies, regulations, and safety and security guidelines
• Ensured the rooms for guests and events complied with the Saint Louis University regulations and standards
• Gained strong customer service skills, responding to the concerns of guests in a professional manner

Saint Louis, MO, US

• Followed office and security desk procedures and provided first line of defense to ensure safety for all building residents
• Developed a solid understanding of emergency response protocol and responded appropriately when emergencies arose within the community (e.g. fire alarm, medical emergency, etc.)
• Provided desk coverage as needed and assisted anyone having room difficulties
• Verified resident and visitors’ IDs, maintained building keys, and enforced protocols

Indianapolis, IN, US

• Was the primary risk management representative for the chapter
• Provided Safety Plans, and monitored and accounted for safety and health of guests and participants
• Was Custodian of all flags, properly displaying them whenever customary
• Oversaw all Fraternity event logistics and organized transportation

Indianapolis, IN, US

• Attended weekly Board Meetings
• Cooperated with local alumni associations to organize events for alumni
• Managed PR using social media and kept affiliated website up to date, using Weebly Website Builder
• Photographed members, and created and framed professional looking composite collages for TKE display
• Took photos or videos of chapter events and recorded chapter history for each term
• Safely kept and transmitted the chapter scroll to successor