Chris Phelps Email & Phone Number

Accomplished, versatile, and innovative executive delivering powerful results for established Fortune 1,000’s, regional / local based organizations, and startups. Led the strategic direction for Business Transformation, Merger & Acquisitions, Product & Program Management and Enterprise Strategic Planning. Confident and influential executive leader who consistently exceeds the expectations of C-Suite, peers, and team members by setting and communicating clear goals and objectives, establishing robust business relationships, and instilling a results-driven mindset. Known for building high-performing teams, navigating rapidly changing environments, and welcoming opportunities to create new capabilities or transform underperforming organizations. EXECUTIVE BENCHMARKS & MILESTONES:* Led Acquisition due diligence and integration activities of multiple community banks adding $7.2 Billion in assets, expanding geographic footprint, and adding new business lines* Inaugural recipient of Chairman’s Servant Leader Award, leading with strength and determination while representing compassion and respect* Developed new business incubation model that provided support and direction for emerging businesses and products that accounted for over 20% of company’s revenue; and sparked exponential growth of a division that grew from 82 retail locations with $20MM in revenue to 1,325 locations with $495MM in revenue in four years* Established and managed a global shared services organization that included a Contact Center providing HR, Operations, Customer and Technical support for 4,500+ retail locations across the United States, Canada, Mexico and Puerto Rico* Spearhead the stabilization and restructuring of all Collections and Back-Office Operations of an underperforming $30B credit card business* Drove the establishment of a continuous process improvement culture in a resistant organization by developing efficiencies, process scalability and improvements in quality and customer experienceCOMPETENCIES: Agile, Business Innovation, Business Strategy, Business Transformation, Change Management, Chief of Staff, Chief Operating Officer, Chief Strategy Officer, Digital Banking, Financial Operations, Financial Services, Fintech, Mergers & Acquisitions, Operations Support, Outsourcing, P&L Management, Performance Management, Process Improvement, Product Development, Product Management, Program Management, Project Management, Rent-to-Own, Retail Banking, Retail Finance, Shared Services, Six Sigma, Strategic Planning, Treasury & Deposits, Vendor Management

Listed skills include Process Improvement, Leadership, Vendor Management, Program Management, and 24 others.