Christopher Krajewski Email & Phone Number

Have provided small business support, for some customers such as:Small Business Clients: Benjamin Power Group, Arlington Cat Clinic, Capitol Decorating and Flange Advantage Inc., Bernhardt Restoration Inc., Columbia Tool & Gage Inc., Lee’s Carpet Cleaning Inc., TCBMailing Inc.In: • Perform Hardware / End-User Setup and Administration of Windows Server 2003/2008, 2008R2 machines, including Active Directory: Setup, Administration of Policies and Security, Users, Computers and Groups. • Setup & Administration of Routers, Switches and Firewalls • Setup, Administration and Level 2-3 Support of Desktop, Laptop and Workstations. • Setup & Administration of Enterprise level Software Applications. • Responsible for Network Backup and Disaster Recovery: Design, Development, Implementation and Operation. • Provided Technical Advice and Consultative Support for Hardware and Software recommendations made to clients for LAN Infrastructures. • Perform workstation and client upgrades using WSUS 3.0 and SCCM 2007 • Perform Data Center restructuring support for HSBC by performing server decommissions / relocation, data migration, DC hardware breakdown / relocation and wiring. • Setup and Administer VPN Host / Client • Write Technical Standard Operating Procedure (SOP) and End-User support documentation • Setup and configure Cisco VOIP and Blackberry PDA clients

Chicago, Il, Us

Help Desk Specialist (Tier II) for Access One Incorporated (MSP) Technical Scope: Supporting inbound tickets and phone calls as well as assisting Help Desk Specialist Tier I’s with service escalations. Providing customer support needs through escalation to higher level engineers if the request is above their knowledge. This relates to technologies including: workstations, servers, virtualization, printers, security, remote management and or monitoring , network level support including: wireless connectivity, routers, switches, firewalls and vendor specific hardware / software. Maintain internal and/or client-facing documentation as changes or knowledge is found. • Studied and learned the business support tools used before actually starting customer support, including Cisco Meracki, Automate (Deployment), Connectwise (Ticketing), IT Glue (MSP Documentation ), Auvik (Network Infrastructure ), opentext – WEBROOT(Global Enterprise Endpoint Security). • Completed multiple certifications for Mimecast ( cloud-based email management for Microsoft Exchange and Microsoft Office 365, including Security, Archiving and Continuity services). • Received positive feedback from customers I had the opportunity to provide support for in resolution of their specific technology needs.

Business Scope: Customer Success Support, Solution Development, Business Requirements Gathering, Product Inquiry, Pricing Strategy, Customer Service, Stakeholder Management.Provide technical leadership to the B2B sales and account management teams across the medical, education, and government sectors. Expanded product knowledge to better recommend strategic hardware and software solutions in a competitive landscape while simultaneously prioritizing business-critical tasks using an Agile based CRM system, through a Citrix 7.0 XenApp / XenDesktop client. • Delivered large-scale contract agreements through high quality customer service and support, effective communication, and strategic sales techniques supporting high total dollar purchases for the government and educational vertical markets. • Strategically advise key clients regarding IT-related products including printers, phone systems, computers, and Saas, resulting in internal recognition for $500k monthly sales goal achievements (100%+ Club sales awards). • Received internal recognition for tactical collaboration, customer-centric focus, and timeliness of communications.

Northbrook, Il, Us

• Desktop Security Engineer, Allstate Insurance Corporation (APEX Systems Inc) (2015 to 2016): Vital role as security engineer tasked with resolving corporate desktop issues using advanced troubleshooting techniques and tools. Investigated key security issues in a Citrix and VMware environment and built business-critical desktops, laptops, and thin clients in collaboration with subject matter experts (SMEs). Vital role in client hardware delivery and setup while onsite. ◦ Instrumental in resolving technical issues in final virtualized image build for post-image deployment and build validation testing in pre-production releases for specific laptop models and desktop computers. ◦ Examined network connection layer properties of random devices using Wireshark to better align preset communication security properties with requested standards. ◦ Performed desktop / laptop hardware related driver upgrades and final testing for master field device models, earning team-wide approval and meeting SLA standards.

Hanover, Md, Us

• Assistant Project Manager, Global EIS Network Device Qualification Project, Baxter Healthcare (TEKsystems, Inc) (2015): Orchestrated device control and sustainability during Phase 1 of a key infrastructure project by coordinating efforts with the quality team and SMEs. Defined and gathered project requirements, devised a qualification plan based on project scope, mapped process flows, drafted technique documentation for both the quality and project development teams, and delivered communications to align key project personnel with SMEs regarding network qualification tools for device inventory and logical configuration. Devised Microsoft Excel and Access database formats to house and manage data. This project was completed in a detailed and timely manner, which provided a strong baseline for their hardware inventory, to which future planned upgrade needs and deployments would be based on. ◦ Extracted data of Cisco managed device inventory including routers, switches, firewalls, WLC, WAAS, and ACE infrastructure components within project scope and used Microsoft Office 365 - Sharepoint and Excel to create and share documents ◦ Vital role in devising a Global EIS Network Device Qualification Project which entailed designing formal plan to accurately track equipment connected to the corporate network.

Hanover, Md, Us

Enterprise Application Engineer / Systems Administrator, Baxter Healthcare (TEKsystems, Inc) (2015) Installed, tested, and documented best practice use of business quality management applications. Delivered regular project status reports involving infrastructure deliverables, documentation, artifact testing, and alignment with project standards and scheduled commitments. Key contributor in the deployment and effective configuration of Windows 2008R2 Standard / Apache-Tomcat (6 & 7) Web Application Server which entailed Oracle 11g client, Crystal Reports, 2008 Runtime and PowerShell in a VMware virtual and non-virtual environment.

This business started when Tribeca Staffing for Customer h HSBC NA Financial, paid me to incorporate starting 2/2012 thru 12/2014. Primary role of Infrastructure Desktop Engineer / Business Site Hardware Deployment Resource in a Windows 2008 / Linux Server Environment, for the XP to Win7 migrations of 1500+ Laptops and Desktops.• Setup Deploy center for IT Infrastructure • Perform Desktop Engineer for Level 2 – 3 End-User Support tickets and then migrated to the responsibility of performing Business Site Hardware Deployment for a large scale XP to WIN7 Enterprise computer migration. • Process daily incoming Global Support Desk (GSD) tickets and resolve end user: Enterprise Application and / or Citrix XenApp client access issues, Lotus Notes / SameTime messaging, LAN / Internet Wireless connectivity, or print related issues. Troubleshoot and Configure Cisco WebEx and Movi (online meeting, web conferencing & videoconferencing applications) • Local Configuration support of Blackberry devices and BES server setting configuration using the Bramble application. Inventory Tracking was performed. • Troubleshoot and Configure VPN, PSEC Web Based wireless security and used Cisco IPC for wireless applications on Laptops. • Process daily Global Support Request tickets (GSR). • Setup Cisco switches used in large scale migration builds. • Order Desktop / Laptop computers for migrations • Perform hardware builds with an SCCM 2007 / PXE system and finalizing the builds by running the Employee ID (end user profiles). • Setup or Verify Primary User Hardware and User Profile Accounts in Active Role Server Web Interface (ARS+). • Complete centralized security configuration, using McAfee ePolicy Orchestrator through SafeBoot Device Encryption v5.1.6.0 (perform hardware / user-id assignment policy application). • Management System (WebPIM): Using Inventory Management, PC Dashboard and file-upload tools. Use Proton Query Tool to obtain hardware / end-user information....

• Primary role as Infrastructure Engineer in a Windows 2003 / Linux Server Environment. • Lead Engineer position responsible for a team of network engineers involved in the migration of a division of Motorola in a recent acquisition by Continental Tire using LANDESK and System Insight Manager Tools. The overall migration process involved over 2000 hosts (in a 1000 user community) within in a highly technical environment of automotive engineers and highly specialized automotive sensor and process simulation modules. • Setup & Administration of: Print, Application and File Servers using HP ProLiant Hardware running Windows 2003 Server & ILO. • Setup Cisco PIX Firewall, Routers, Switches and Hubs. • Setup and performed Voice / Data patch panel wiring. • Write Technical Standard Operating Procedure (SOP) and End-User support documentation • Setup and Administer VPN Host / Client

Enterprise Banking Application Engineer – Consultant• Perform installation, setup, testing and upgrade of the: CashPro Web (Digital Insight), FraudGuard (Imagesoft / Fiserv) and Vector Image Exchange (Metavante Image Solutions) electronic cash image processing applications within SIT (System Integration Testing) and UAT (User Acceptance Testing) in Windows 2003 / .NET Framework based, SOA environments. • Administration of corporate web sites running IBM WebSphere MQ, IBM Cold Fusion, Tomcat, IIS, .Net Framework.• Responsible for network backup and disaster recovery planning.• Performed software upgrades and configuration using VB, Windows Shell, Perl & XML (command files / scripts).• Performed data extraction using OSQL scripts.• Performed system monitoring and management, using: PSTools, Hewlett Packard Operations for Windows (HPOVOW) / Network Node Management (HPOVNNM) / HP SiteScope Server Monitoring (HPOVSSM) and IBM Tivoli Enterprise Monitoring Server (TEMS) / Proxy Server (TEPS) / Monitoring Agent (TEMA) and similar tools.• Change Coordination and Process Documentation utilizing corporate WAMP based Wikipedia sites.• Environment contained over 2000 hosts (In a 12000 + user community (North America alone)• Write Technical Standard Operating Procedure (SOP) and End-User support documentation

Lisle, Illinois, Us

• Primary role as IT / Computer support of corporate headquarters and assistance in Level 2/3 Offsite location hardware and software support. • Physical installation of HP Desktop and Laptop Clients. • Setup and administration of corporate site utilizing HP ProLiant DL320, DL380 and DL360 servers, running Windows 2003, including proprietary business application installation. • Responsible for network backup and disaster recovery utilizing an HP Open View Storage Data Protector, running with the HP Storage Works MSL5000 Series tape library. • Lead role in corporate wireless communications involving the scope of a Windows 2003 BES 4.0 Server, BlackBerry 7100i PDA clients, Nextel / Sprint and Cingular cell phone communications and invoice processing. • Performed lead role of corporate computer hardware purchases, configuration, delivery and invoice processing. • Completed several new business / field site computer network setups. • Planned and Organized computer hardware rental for locally conducted training classes.

Houston, Texas, Us

- Customer Account: Wilton Industries 5/2005 - 11/2005 Systems Administrator:Responsibilities: IT / Computer Support in new assignment being responsible for assisting in Help Desk Level 1 & 2 Call and Offsite location hardware and software support. - Customer Account: Altria / Kraft 4/2003 - 5/2005 Infrastructure Site Analyst / EDS Site Lead: Glenview, IL.Responsibilities: * Participate in recommendation of server sizing, configuration and disposition in the 200+ enterprise level site server environment.* Gathered project specifications and requirements from server owner and coordinate new build, refresh, consolidation and decommission activities.* Performed both standard and advanced Windows 2003 Server builds over VMware ESX v2.x / v3.x utilizing IBM Netfinity hardware* Assist in support issues related to data center operations and performed key role as Process Change Coordinator ......... Too much to list complete responsibilities and accomplishments with EDS..............

• Perform Server builds / application installation and LAN /RAS administrative support for Windows 2000 PDC/BDC controllers, Windows 2000 based Pro\​Engineering CAD workstations and a mix of desktop / laptop PC based machines running Catia Cadam / Drawview applications. • Directed the transformation, migration and consolidation of NT 4.0 server and client workstations, to Windows 2000 configurations. • Co-Managed the successful upgrade and data migrations of the Pro\​Engineering - Pro\​Intralink server / client application, including the server Pro\​Intralink Oracle services. • Researched and implemented an unattended server based disaster recovery system and including full process documentation. • Designed, created and documented the upgrade process for the Pro\​E - Pro\​I in remote site Engineering CAD workstations. • Performed system monitoring /management, using PS Tools, PC Anywhere and similar tools. • Performed the complete migration of all IBM (NT 4 based) servers and workstations to new Dell &Windows 2000 based machines. • Successfully designed a procedure for installation of a customized version of Drawview client in desktop PCs (local and remote sites), to enable viewing of engineering drawings. • Implemented pure TCP-IP network communications with servers, workstations and printers, resulting in substantial improvement of network response time • Developed and produced standards documentation for both NT and Windows 2000 based operating systems. • Pro\​I (Pro\​Intralink v2.0 System Administration) - Pro\​E Server and Client application installation (release 20i, 2000i and 2001, configuration, upgrade and procedural notes for the Engineering, Finite Analysis and Aerospace business divisions. • Worked with EDS based monitoring and backup software (Tivoli, Dell, HP e.g.) • Provided technical and consultative support to Sales executives and Product consultants, • Write Technical Standard Operating Procedure (SOP) and End-User support documentation

Cleveland, Oh, Us

• Implemented multiple NT network sites within four business divisions (Valspar, Color Corporation of America, Engineered Polymer Solutions, Federal Coatings) and provided direct LAN Administrative / Desktop PC support for 150+ clients / 5 server builds contained within 4 separate domains (local and remote), with specific application installation. • Hardware support for routers, gateways, hubs and remote access services. • Performed standardization process in the multiple site use of Dell Server / Client hardware. • Directed network site wiring upgrades and installation of CAT5 cabling for an Ethernet based network topology. • Developed, implemented and provided full documentation for the standardized configuration of Windows NT 4.0 servers and Windows NT 4.0 / Windows 98 client workstations, resulting in reduced maintenance and cut previous down time by 70%. • Setup and administered MS Mail 3.5 / Lotus Notes Post Offices / email clients. • Designed, Developed and Implemented standardized Remote Access Services (RAS) for server and client • Assisted in router setup and configuration in addition to hub / switch wiring at new sites. • Designed and Implemented an OCR based, Consumer Paint-Order Processing System. • Researched and implemented disaster recovery / backup system which improved previous backup times by 60% through data consolidation and new backup hardware. • Write Technical Standard Operating Procedure (SOP) and End-User support documentation

A.A.S, Data Processing Technology

A.A.S., Data Processing Technology