Directed Corporate IT Operations to support Tally's transition from B2B to B2C, aligning IT strategy with the company’s evolving fintech goals and requirements.Optimized Onboarding and Offboarding Processes, significantly reducing IT setup time and boosting productivity for new and departing employees.Led IT Operations and Helpdesk Support for a remote-first workforce, ensuring rapid, reliable staff support that improved overall productivity and response efficiency.Oversaw Day-to-Day IT Operations including managing software and hardware license renewals with a focus on data security and cost efficiency, contributing to seamless business operations and compliance.Streamlined Fleet Management for macOS and Windows devices using Kandji and CrowdStrike, reducing IT support tickets, enhancing data security, and improving employee productivity.Managed Infrastructure Projects Across Key SaaS Systems, optimizing platforms like Slack, Okta, OpenVPN, Google Workspace, GitLab, JIRA, Kandji, Intune, and 1Password with streamlined role-based access control (RBAC) to support secure, scalable operations.Led Integration of Disparate Systems essential for partner launches, coordinating platforms like Google Workspace, Iterable, Persona (KYC), Twilio (SMS), and Zendesk for seamless workflow integration and collaboration.

Oversaw Cloud Operations, Infrastructure Architecture, Helpdesk, and Process Improvement Initiatives to enhance efficiency and scalability in a fast-paced environment, consistently aligning IT strategy with business needs.Led a CI/CD Pipeline Revamp that automated processes, reducing development time by 35% within six months and streamlining workflows for faster, more reliable software delivery.Collaborated Closely with Stakeholders to ensure project planning aligned with broader organizational goals, optimizing resources to support both team and company initiatives.Implemented Device Management and Security Standards Using JAMF for macOS environments, automating software deployments, updates, and compliance checks to support seamless onboarding, offboarding, and data security.

Hired, coached, and scaled the IT team to meet the challenges of an organization that tripled in 1 yearDrove the adoption of identity management via Okta for 80% of services and rolled out BambooHR profile sourceManaged the IT tech stack and device fleet : Okta, Slack, Zoom, Google Workspace, Office 365, Zoom, Atlassian Jira, JAMF, VPNDeveloped equipment procurement and logistics to support fast growth and a fully distributed teamDesigned and deployed a high-density Cisco Meraki network for a 48,000 sq foot spaceCreated 15-minute IT new employee onboarding and 2-minute offboarding processes by integrating cloud and internal tools into Okta

Successfully implemented a new IT infrastructure from a Whitepages.com company spin-offWorked with Legal, Finance HR and Engineering to decouple systems, develop policies, processes and infrastructure to build a new company from the ground up.Worked with the platform team to architectect and setup up a multi-region AWS infrastructureUtilized Docker and Cloudformation to do amazing things at a global scaleMonitored AWS and SaaS/Cloud costs and made recommendations for improvements and automationDeployed and managed Google apps to fully replace on-prem and legacy systems in the Whitepages infrastructureDeployed and managed Onelogin for SSO as well as an all SaaS infrastructureManaged Juniper and Cisco network equipmentSupported geographically distributed staff in Seattle, New York and Budapest

Managed and Mentored the IT Team to deliver high-quality support and operational efficiency in a fast-paced, growth-focused environment, enabling seamless scalability for a rapidly expanding, startup-minded company.Oversaw Corporate Data Center and Infrastructure across three global locations (Seattle, NYC, Budapest), ensuring reliable, secure, and resilient operations.Successfully Led Key Implementations to enhance infrastructure and security, including:Okta Identity Management for centralized, secure access control across the organization.Storage Migration to Box.com from on-premise servers, optimizing file accessibility and collaboration.Data Center Consolidation by transitioning from multi-office server rooms (Exchange and Active Directory) to a centralized Equinix data center with failover capabilities in NYC and Budapest.G Suite Email Migration, initiated by me and completed by the team, to improve email reliability and collaboration.New Office Setup in NYC, supporting expansion with integrated data, card access, electrical systems, server room setup, and HVAC, aligned with corporate standards.Dynamics GP Upgrades and Ongoing Support for financial system optimization.Developed Disaster Recovery and Business Continuity Plans, ensuring operational resilience and data protection.Managed the Annual IT Budget with a focus on cost efficiency and scalability, aligning spending with strategic goals.Negotiated SaaS Contracts and Managed Vendor Relationships to secure favorable terms and maintain strong partnerships.Progressed from Senior IT Engineer to Lead IT Engineer to IT Manager by elevating IT standards and becoming a trusted business partner, contributing to company success and driving continuous improvements.

Windows Systems Administrator in charge of Microsoft systems (Windows Server, Exchange, Active Directory Sharepoint, OCS, SQL etc)Automated tasks with bash and PowershellManaged Netapp Storage SAN and upgradesManaged Juniper, Cisco and datacenter infrastructure Managed projects, documentation and code updates via Confluence, Git, Fisheye and Pivotal Tracker

Virtualized over 70% infrastructure of the server and desktop lab infrastructure using VMware VSphere, VDIModernized the Windows and AD Infrastructure to Server 2008 R2Managed The University’s Exchange email system and piloted the early adoption of the product now known as Office365 Architected a highly redundant DNS infrastructure utilizing F5 load balancer’s, AD integrated DNS and OpenDNS for improved uptime and faster responseDeveloped and implemented plans to meet FERPA, PCI and HIPAA security standards. Supported Cisco UCS blade servers, Cisco UC VoIP, Dell PowerEdge, DAS, NAS , SAN storage devices, APC power infrastructure, Rack hardware, fiber and copper cabling and raised floor infrastructure

As a member of the Directory and Security services team: Managed the Microsoft Windows infrastructure in a complex hospital environment with over 10,000 workstations, 500 servers and 8,000 employees• Provided 3rd tier technical expertise and support to the Health system’s computing infrastructure. Mentored and trained technicians on advanced troubleshooting and resolution techniques. • Technical lead and project manager for Credent endpoint encryption project deployed to over 10,000 devices• Completed the migration from Novell Netware to Microsoft Active Directory• Contributing member of the Clinical security committee• Turned "building images" into a discipline and created a client engineering team with a documented QA process and test lab. Saved the health system $100,000 dollars in manpower per year by eliminating the need to hire an FTE to maintain and develop desktop and server images. Successfully revamped the enterprise imaging process, consolidated dozens of images down to a single hardware independent image and used Altiris to automatically deploy custom configurations and applications to systems after deploymentDeployed and supported:o Citrixo Microsoft Windows Infrastructureo Lotus Noteso Vocerao Altiriso Central processing inventory and tracking system o Wireless “Workstations on wheels” as well as Tablet PC’s for physicians and nurseso A myriad of medical applications and systems such as: EPIC EMR, Cardiology Holter heart monitoring, Wireless Pharmacy infusion pumps, Surgical SIS, HUGS infant tracking, and others