Christel J Kennedy Email & Phone Number

San Francisco, California, Us

Created and delivered enterprise standards, processes, and tools to conform with regulatory expectations and improve company effectiveness. Direct responsibility for the planning and delivery of ~$350MM portfolio across the COO organization. Chair Enterprise Change Management committee. Extensive experience managing regulatory remediation programs using various program/product methodologies. Manage global staff of ~500.

San Francisco, California, Us

Designed, built, and implemented foundational elements of a comprehensive resiliency framework that conforms with regulatory and company expectations. This resiliency framework includes data, tools, quality, learning, and complex exercising across the company. Designed and delivered regulatory compliant and effective hub-and-spoke incident management infrastructure and processes across the company. Includes improvements in cyber security readiness. Improved service catalog tools/processes and expanded strategy and usage to be the single source of truth for the company hierarchy structure.

Boston, Ma, Us

Boston, Ma, Us

Head of Technology for Commercial Banking and Treasury Solutions business. Responsible for application maintenance and development, solutions architecture, and delivery for technology initiatives.

New York, Ny, Us

Responsible for offshoring strategy and execution for 5 Retail businesses and IT. Includes determining offshoring location strategy and domestic site strategy impact, obtaining executive approval to lease and build new building, obtaining financing approval, collaborating on IT strategy to support the global operations, performing vendor due diligence and negotiation, and successful execution using a de-centralized decision making process. • Built program office infrastructure, including governance model, data infrastructure, executive and project team reporting, change management, and financial management processes; took program to Business as Usual level. • Successfully executed 39 work streams in 2008; on time with high quality; no major production issues. • Exceeded offshore headcount from 12/07 forecast by 13%.• Approximately 500 IT applications in scope.• Financials: 5 Year spend of $500MM with 5 year benefits of $950MM.

New York, Ny, Us

Responsible for executing all projects for the Home Lending & Auto Finance Businesses. Program executive for Mortgage Servicing Replacement System Project. Responsible for site strategy and execution for Retail Lending businesses.• Mortgage Servicing Replacement Project: 860K+ hour, multi-year project to convert 3.8MM prime and sub-prime mortgage portfolios to new servicing platform. Program executive responsible for project organization and management (planning and execution). Conducted vendor selection and contract negotiation. • Site strategy and execution: Coordination of facilities related strategy activities among the business owners, corporate real estate, and technology. Overall project management of site related projects.• Project Management Office: Management of the governance model and execution for Home Lending & Auto Finance businesses.

New York, Ny, Us

Responsible for Consumer Risk process and operations strategy across the five Retail businesses and the Credit Card business. Also Head of Operational Risk Management for these consumer businesses. • Operational Risk Management: Participated on Firm wide Operational Risk Committee; executive sponsor of system usability efforts and risk data automation efforts; ensured compliance with corporate policies across all consumer lines of business; ensured appropriate staffing and approach to operational risk issues across all consumer lines of business.• Facilitation of key systems initiatives across the Consumer Risk Management business units.• Facilitation of key processing initiatives/issues for the Consumer businesses across the Firm.

Us

• Merger integration lead for Home Finance and Auto Finance businesses.• Management of all line of business projects including 450K+ hours of development, 140+ projects across 16 operating systems; managed 60 geographically dispersed employees.• Facilitation of governance process from concept through funding approval.• Coordination of release management and testing activities for all operating systems.• Management of facilities/infrastructure upgrade projects (12 sites across the country).

Us

• Facilitation of key strategic systems initiatives across the Consumer Risk Management business units.• Risk and Program Management lead for a Common Origination System Project and extensive Risk data warehouse efforts. • Facilitated the successful completion of key processing initiatives/issues. Coordinated the completion of the Deposit Risk Management policy gap analysis and action plans. • Operational Risk Management Project – Retail lead.

Us

• Created and managed project office for all internet activities, supporting both consumer and commercial lines of business.• Designed and managed internet operational activities that integrated within each line of business, including risk management and vendor management.

Us

• Designed, developed, and deployed all operational components in 123 days.• Managed all back office functions, primarily outsourced with some internal operations.• Led successful conversion of portfolio to Bank One brand, on time, on schedule, with customer impact in mind. Manual conversion became proto-type for future small portfolio conversions.

Us

• Managed credit underwriting processes for the credit cards business, from data entry through account booking; processed 48MM applications in peak year.• Designed and launched judgmental lending group to add a “test and learn” capability.• Designed an image and data capture system that was patented by the Bank.

New York, Ny, Us

• Various management positions in Payment Operations and Credit Operations for the credit card division; includes both production and production support positions.