• Assigned tasks to manual testers prior to iteration planning, ensured that all team members had tasks to work on during iteration, and assigned additional tasks to team members as necessary.• Oversaw test design workflow process, ensured that manual testers followed proper test design practices, and peer reviewed test cases to ensure test objectives were met.• Collaborated with product manager, development, and test automation teams for ensuring high quality software releases using Agile, Scrum, and Software Development Lifecycle (SDLC) methodologies.• Performed various types of manual testing, including exploratory, smoke, regression, integration, installation, and license, of Sperry DrillingXpert and InSite software.• Designed and executed test cases and manual test plans.• Logged new defects. Tracked and updated status of filed defects in TFS.• Reviewed and updated product documentation.• Supported and mentored test automation team with automated regression testing.• Provided primary support to Alpha and Beta testers and managed tracking of defects and other issues encountered during Alpha and Beta testing.• Provided technical support to internal users, the primary user base of the software.

• Led all Quality Assurance (QA) activities on a number of concurrent software release projects.• Collaborated with product manager, development, and test automation teams for ensuring high quality software releases using Agile, Scrum, and Software Development Lifecycle (SDLC) methodologies.• Performed various types of manual testing, including exploratory, smoke, regression, integration, installation, and license, of Landmark DecisionSpace Geosciences Collaborative Well Planning software.• Designed and executed test cases and manual test plans.• Logged new defects. Tracked and updated status of previously filed defects in PeopleSoft and TFS. Participated in defect triage meetings. Prioritized, validated, and verified defect fixes.• Supported and mentored test automation team with automated regression testing.• Performed a root cause analysis on all critical customer defects to identify testing gaps.• Reviewed product documentation.• Configured and maintained database and license server for product team of 6 users.• Provided technical support to external customers and internal users.

• Provided Tier 1 front line and Tier 2 escalated technical support to global customers on Landmark Drilling & Completions software applications. Technical support included, but was not limited to, software installation, licensing, configuration, customizing, training, data analysis, and reporting.• Researched, troubleshooted, diagnosed, and resolved end user issues via phone, email, IM, and remote desktop sharing (RDC). Periodic visits to customer sites were necessary to resolve issues.• Authored Knowledge Centered Support (KCS) solution documents and white paper articles for the customer support knowledgebase (KB) and for publication on the customer support web site.• Performed software patch release testing and various types of manual testing when requested by development. Verified defect fixes when requested.• Trained and mentored Tier 1 global support engineers on both Landmark Drilling & Completions software applications and Customer Support and other internal processes.• Taught Landmark COMPASS software application training courses to external customers and internal users.• Promoted to Technical Group Lead. Managed and mentored diverse, multi-cultural team of 6-10 support engineers stationed throughout Western Hemisphere. Continued to provide Tier 1 and Tier 2 technical support while performing supervisory role.• Monitored team performance metrics, such as Service Level Agreements (SLA) and Customer Satisfaction.• Nominated for Employee of the Year in 2001, 2002, 2003, 2004, and 2010.• Received Halliburton MVP Award for team leadership and high quality.

• Assisted with design and implementation of horizontal re-entry projects in South Texas and East Texas. Typical wells were short to medium radius (300 to 600 ft) with laterals of up to 2500 ft.• Monitored production on coal seam methane gas wells in Wyoming.

• Assisted District Engineer with managing and scheduling field engineers and fluid technicians in addition to customer support.• Designed well stimulation and cementing treatments.• Prepared well stimulation and cementing treatment bid proposals.• On-site quality control and technical assistance during hydraulic fracturing treatments.• Real-time monitoring of hydraulic fracturing treatments.• Post job evaluation.

• Designed and maintained spreadsheets and databases.• Administered gas contracts.• Maintained tank car fleet.• Coordinated product shipment.• Administrative duties.• Summer and winter break internships during college.

• Pre-job set up of hydraulic fracturing treatments.• Real-time monitoring of hydraulic fracturing treatments.• On-site quality control during hydraulic fracturing treatments.• Laboratory testing.• Summer internship during last year of college.