Develop servers and provide support to individual users to ensure that the system works reliably and quickly.Build the server’s back-end architecture, including databases and develop scripts for specific applications and user needs. Maintaining appropriate permissions to files shares.Setting up and maintaining Active Directory user accounts and access management systems.Manage Active Directory InfrastructureManage DNS and DHCP InfrastructureManage Site and ServicesManage and maintain all aspects of Domain ControllersProvide technical support and guidance to users and other administrators.Install and maintain Windows-based programs for end users and help debug applications so that they work with Windows servers.Perform System MaintenanceConduct system maintenance activities on the server back end.Review error logs and user-reported errors and identify stable and reliable solutions.Monitor System PerformanceMonitor performance to reduce interruptions and server crashes.Monitor daily traffic logs and reports working directly with end users.Develop and deploy proactive solutions to ensure system usability across the organization.On call rotations as neededCreate System BackupsPerform system backups according to company or industry standards.Ensure that systems can be quickly recovered after a crash or other outage and support.Maintain System SecurityMaintain system security by working with a 3rd party security team addressing issues that are brought forward by their security team.Ensure a regular patch schedule to mitigate possible security risks.Knowledge of DUO MFA, Crowdstrike, ArcticWolf, Sysmon Assistant, PDQ Deploy, PDQ inventory, WSUS, Oracle Cloud, Oracle VM Manager, Oracle Private Cloud Appliance, VMWARE, Vsphere, Vrealize, Package Deployment, PowerShell, Google Workspace, Office 365 Administration, familiar with Azure, Microsoft Apps for SSO, SolarWinds, SolarWinds ARM Fortinet VPN and Slack

Manage and Maintain systems.AD: user, groups, security groups and Server ManagementAD Sites and ServicesDNS: record management and site updates, Setup, Configuration, ManagementDHCP: Setup, Configuration, ManagementMcAfee EPO: Antivirus, Policies, Endpoint Encryption, AMT, and etc.. . McAfee EPO: Policy Management, system upgrades, and Server ManagementSCCM: package deployment, Site management, DP managementWebsense/Forcepoint: Web Security, Hybrid Web Security, Data Security, Email Security, V10000 Series and v5000 Series to include all windows server management.: Policy and Server ManagementSolarWinds, Riverbed, and other monitoring toolsMeraki console and Cisco Port configRack and Stack – Network and servers and all peripherals MDF Build outs and IDF builds.Supervised Remote hands to build complete MDF Rooms to company specifications and industry standards.Config Cisco Switch ports – basic administrationVMWARE, Vsphere, VrealizeVMware server management and administrationExacqVison, network videoLenel Onguard access controlFootprints, Incident, Problem, Change ManagementMDM (Mobile Device Management) like MSP and SOTI etc. . . .Servers: Windows 2008, 2008R2, 2012, 2012R2, 2016, 2019 and Cent OSMonitor, build, test update, and upgrade new and existing systems.Complete requested Changes (RFCs) to include making the request.Completing and performing change requests on systemsTo include but not limited to:Creating training documents, policies, and proceduresCreating, maintaining, updating, and deploying corporate/company Desktop/Laptop images utilizing ImageX, DISM or ghost. Developing and maintaining hardware standards to include software.Computer Security experience and educationLaptop Encryption administration and deployment, end-to-endPackaging utilizing SMS, SCCM (2007-2016), SCOM (2007-2016) and RunAs ProTypes of servers: Application, IIS, SQL, Utility, Management, etc. . . .

Main Responsibilities: Troubleshooting tier I, II, III, & IV issues on Windows Mobile 5.0, 6.1, & 6.5 EDAs (Enterprise Data Assistants) for all provisioning, connectivity, software, including proprietary, Extended Warranty and hardware issuesTroubleshooting tier I, II, III, & IV issues on Desktops, Laptop PCs to include network connectivity, software, including proprietary, Warranty, and hardware issuesMaintaining and troubleshooting tier I, II, III, & IV issues on Blackberry on the BES (Blackberry Enterprise Server) as well as for all software, connectivity, and hardware issuesReimaging PCs, Blackberries devices, as well as Windows Mobile DevicesUser administration in AD / Exchange in a Windows environment Creating, Assigning, and working trouble-tickets in Remedy and Magic ticketing systemCreating training documents, policies, and proceduresEmail support for iPhone & Android devices utilizing Exchange Active SyncUser administration in Mozy Pro, PC installation and onlineUser administration and machine administration in McAfee ePolicy Orchestrator "EPO" and Endpoint EncryptionCreating, maintaining, updating, and deploying corporate/company Desktop/Laptop images utilizing ImageX, DISM or ghost.Laptop Encryption administrationActing Production Support Supervisor over CIX, IT Support, and Cencon

Main Responsibilities: troubleshooting on a tier two, three, and four level; the repair, configuration of Verizon Wireless Customer / employee PCs and Network configurations; the proper routing of trouble tickets to the proper support group; maintaining a 85% first call resolution on all issues. Also, tutorials and "how too" for the employee base, providing front line support for all billing systems: Remedy, NetACE (end-user billing system), host connections to back end databases, reflection sessions, ACSS & ACSS.net, Vision (billing system), eCARS and various other applications. Checking billing, switch, network coverage, provisioning for mobile communication devices, Broad-Band Internet devices (wireless cards for laptops / Desktops)Responsible for checking, troubleshooting and correcting provisioning errors within the switchSetting up Blackberry device on the BIS / BES servers for email, internet access, and data exchangeTroubleshooting wireless handsets/air-cards for configuration and Network provisioning issuesWalking customers and employees through tier one and two troubleshooting

Main Responsibilities: incorporated day-to-day operation of the service department, inclusive of billing, service call generation, customer service, parts, and material acquisitionScheduling of technicians with day-to-day operations and projects, data maintenance and manipulation, research of billing errors, and file maintenance "Unofficial IT Support," all daily paperwork and documentation, Report generation and maintenance, the day-to-day workarounds and application maintenance to keep operation up-and-running.

Main responsibilities were to analyze and design electrical systems in residential and commercial projects in which valuable project management skills were gained. Implemented the installation of electrical system to include maintaining the material and the supervision of individuals assigned to the project

As an Army medical specialist, gained experience in the medical field in record keeping, lecturing, and the teaching and guidance of others. The treatment, stabilization, and evacuation of combat and non-combat casualties; maintaining field medical records, evaluation in triage of illness and, diseases. Served in Desert Shield, Desert Storm, Liberation of Kuwait and Cease Fire campaigns from 1990 -1991 and was a decorated soldier