I am an experienced Operations Manager at NCR Atleos, a global leader in ATM software and services. I have over 7 years of experience in service delivery and quality management in the outsourcing/offshoring industry, with a proven track record of resolving incidents promptly and effectively, and maintaining customer satisfaction and retention at high levels.In my current role, I oversee the day-to-day operations of the ATM Monitoring Center, where I lead a team who monitor and troubleshoot ATM issues. I also collaborate with internal and external stakeholders, such as clients, vendors, and engineers, to ensure smooth and seamless service delivery. In my previous work, I managed a diverse and collaborative team of 150 service delivery professionals, providing them with coaching, feedback, and support to achieve their performance goals and career aspirations. I am passionate about delivering excellent customer service, improving operational efficiency, and fostering a culture of continuous learning and improvement.