Chris Laeng Email & Phone Number

California

San Francisco Bay Area

The North Bay Networking Group’s mission is to leverage our collective social networks to connect professionals and strengthen our community. Our vision is to enrich our community by providing our members with the education, coaching and connections needed to achieve professional goals.∙Co-founder of business plan, group mission statement and vision; collaborating with our core team ∙Work to connect professionals, accommodate developmental needs and grow various businesses∙Frequently building strong business connections with community leaders and NBNG members∙Innovate and implement marketing ideas for improvement, expansion and attraction of members ∙Co-editor for website social media including design, video testimonials, slideshows, and flyers for events∙Coordinate events including PowerPoint’s and presentation controls for key note speakers∙Serve as a reliable community leader pursuing a strong passion to help people reach their full potential

∙Utilize specialized knowledge of policies to properly classify new and existing customers ∙Assess risk to determined eligibility by reviewing applications, statistical data, and reports∙Analyze trends in agents policies to train agents to attract and retain desirable business∙Review company profit, growth, and quality resulting in more efficient business practices ∙Consistently execute risk management to secure business that reflected growth with profit∙Conduct policy and procedure training sessions for agents and staff members ∙Serve as a subject matter expert to train agents on effective use of technology and sales techniques∙Selected from 60 peers to reduce significant expense trends, resulting in positive changes∙Identified transaction errors and created a solutions document leading to improved business practices

Northern California

∙Delivered excellent customer service to policyholders and claimants∙Used strong communication skills to negotiate with customers to indemnify their losses∙Applied technical knowledge and interpersonal skills to efficiently settle claims with accuracy∙Resolved complex coverage issues by accurately interpreting contracts and policy language∙Conducted investigations including recorded statements and medical reports to accurately pay claims ∙Utilized claims software, company car, laptop, and a camera to determine liability and claim value∙Settled high exposure claims with complex injury evaluations by utilizing my analytical skills ∙Consulted with legal counsel on claims that need to be handled in arbitration or litigation∙Applied company processes and procedures resulting in a quality score of 99% at year-end 2012∙Exceeded early resolution goal of 47% with a score of 53.52% while managing up to 100 claims