Lain B.
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Lain B. Email & Phone Number

| Manager, Global Renewal Quoting and Analytics @ Genesys | at Genesys
Location: New York City Metropolitan Area, United States, United States 8 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Genesys
Role
| Manager, Global Renewal Quoting and Analytics @ Genesys |
Location
New York City Metropolitan Area, United States, United States
Company size
1 employees

Who is Lain B.? Overview

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Lain B. is listed as | Manager, Global Renewal Quoting and Analytics @ Genesys | at Genesys, a company with 1 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Lain B..

Lain B. previously worked as Manager, Global Renewal Quoting and Analytics at Genesys and Customer Success Renewal Manager at Genesys. Lain B. holds Master Of Science - Ms, Speech-Language Pathology/Pathologist from University Of North Carolina At Chapel Hill.

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Email format at Genesys

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Genesys

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Profile bio

About Lain B.

Building meaningful, long-lasting relationships is what I do. I am highly skilled at wearing multiple hats and being flexible to the needs of a team. Currently, I am Manager for Global Renewal Quoting and Analytics at Genesys. Before stepping into this role, I drove value and revenue as a Customer Success Renewal Manager at Genesys - I was the sole Subject Matter Expert (SME) for Subscription and managed Cloud, Subscription, and On-Premise accounts from quote to booking for both Direct and Indirect North America and EMEA customers.A little bit about me: As a first-generation college graduate, I took my passion for helping people into the field of medical Speech-Language Pathology. I earned my Master’s degree from the University of North Carolina at Chapel Hill and worked in hospitals for four years, where I delivered timely accounts of over 2,000 client sessions and implemented over 400 individualized action plans for goal-oriented success. After maximizing my growth potential, I felt ready to take on a new challenge and transition my customer success skills into the tech space. Motivated by a desire to have a structural impact on the SaaS industry, I was committed to making my mark in the Customer Success field.

Current workplace

Lain B.'s current company

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Genesys
Genesys
| Manager, Global Renewal Quoting and Analytics @ Genesys |
2001 Junipero Serra Blvd., Daly City, CA 94014, us
Website
genesys.com
Employees
1
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8 roles · 11 years

Lain B. work experience

A career timeline built from the work history available for this profile.

Manager, Global Renewal Quoting And Analytics

Current
Genesys

Menlo Park, CA, US

Aug 2023 - Present

Customer Success Renewal Manager

Genesys

Menlo Park, CA, US

  • Sole 'Subscription Subject Matter Expert (SME)' for Renewal Management
  • Manage Cloud, Subscription, and On-Premise accounts from quote to booking for both Direct and Indirect North America and EMEA customers
  • Maintain forecast accuracy and work to achieve AGRR targets
  • Collaborate and knowledge-share across CSM, Sales, and Customer Success cohorts
Apr 2021 - Aug 2023

Customer Success Renewal Manager

Genesys

Menlo Park, CA, US

Jan 2021 - Apr 2021

Customer Success Apprentice

Sv Academy

San Francisco, California, US

  • Carefully selected in top ​2% ​of applicants for the first program created for high-potential individuals preparing for a CS role in SaaS on a ​full scholarship
  • Rigorously trained ​(300+ hours)​ and assessed on Customer Success skills by instructional coaches and industry professionals in key areas of Customer Success:
  • EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization
  • CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity.
  • Tech tools:
  • Gainsight, Salesforce, G-Suite, Slack
Nov 2020 - Dec 2020

Medical Speech-Language Pathologist

Duke Raleigh Hospital

Raleigh, NC, US

  • Implemented over 400 individualized and goal-oriented action plans for functional patient improvement
  • Advocated for, and engaged with, diverse client populations in both the English and Spanish
  • Instructed clients on proper use, function, and care for associated medical products and devices
  • Evaluated and educated clients on results and plan of care and maintained daily high productivity rating of >85%
Feb 2019 - Nov 2020

Medical Speech-Language Pathologist

Unc Rex Healthcare

Raleigh, NC, US

  • Collaborated with an interdisciplinary team of specialists to achieve customer success for a diverse group of clients
  • Documented and delivered timely accounts of over 2,000 client sessions via the Epic SaaS platform
  • Utilized a vast array of specialized diagnostic and recovery medical devices daily to achieve patient success
  • Participated in collaborative meetings focused on structural decision-making and departmental expansion that resulted in an increase of specialty consultations, such as FEES and MBSS
Jun 2017 - Sep 2020

Nsslha Program Liaison

University Of North Carolina At Chapel Hill

Chapel Hill, NC, US

  • Program Liaison between prospective Master’s candidates, current cohort, and professors
  • Primary point of contact for guidance, advising, and support to prospective candidates and over 40 group members
  • Provided prompt communication via email, in-person orientation, and collaborative plans between current cohort and new candidates via Google Workspace and in-person meetings
  • Established trusted relationships to ensure the ability to resolve any problems or concerns
Aug 2016 - May 2017

Research Assistant

University Of North Carolina At Chapel Hill

Chapel Hill, NC, US

  • Managed three critical work projects at once to provide support to the Lead Researcher
  • Contributed to the researchers’ scientific journal, formally published in The Cleft Palate-Craniofacial Journal
  • Extensive utilization of complex speech production and analysis software (audio and visual) with 25+ hours of use, to maintain timelines and ensure project completion
2015 - 2017 ~2 yrs
Team & coworkers

Colleagues at Genesys

Other employees you can reach at genesys.com. View company contacts for 1 employees →

AB Alvir Bernabe Alvir Bernabe Colleague at Genesys Metro Manila, National Capital Region, Philippines, Philippines View → DH Diogo Henrique De Bem Diogo Henrique De Bem Colleague at Genesys São Paulo, São Paulo, Brazil, Brazil View → AM Ana Medina Velasco Ana Medina Velasco Colleague at Genesys Madrid, Community Of Madrid, Spain, Spain View → KD Kirill Demkin Kirill Demkin Colleague at Genesys San Francisco Bay Area, United States, United States View → RB Ripsha Banerjee Ripsha Banerjee Colleague at Genesys Siliguri, West Bengal, India, India View → MV Michelle Vitti Michelle Vitti Colleague at Genesys Annandale, New Jersey, United States, United States View → AO Alvin Ong Alvin Ong Colleague at Genesys Taguig, National Capital Region, Philippines, Philippines View → JN Jan Nico Feliciano Jan Nico Feliciano Colleague at Genesys Dublin, County Dublin, Ireland, Ireland View → LN Long Nguyen Long Nguyen Colleague at Genesys Greater Toronto Area, Canada, Canada View → JM John Mojes D John Mojes D Colleague at Genesys Hyderabad, Telangana, India, India View →
3 education records

Lain B. education

Master Of Science - Ms, Speech-Language Pathology/Pathologist

University Of North Carolina At Chapel Hill

Bachelor Of Science - Bs, Psychology

East Carolina University

Bachelor Of Science - Bs, Communication Sciences And Disorders

East Carolina University
FAQ

Frequently asked questions about Lain B.

Quick answers generated from the profile data available on this page.

What company does Lain B. work for?

Lain B. works for Genesys.

What is Lain B.'s role at Genesys?

Lain B. is listed as | Manager, Global Renewal Quoting and Analytics @ Genesys | at Genesys.

Where is Lain B. based?

Lain B. is based in New York City Metropolitan Area, United States, United States while working with Genesys.

What companies has Lain B. worked for?

Lain B. has worked for Genesys, Sv Academy, Duke Raleigh Hospital, Unc Rex Healthcare, and University Of North Carolina At Chapel Hill.

Who are Lain B.'s colleagues at Genesys?

Lain B.'s colleagues at Genesys include Alvir Bernabe, Diogo Henrique De Bem, Ana Medina Velasco, Kirill Demkin, and Ripsha Banerjee.

How can I contact Lain B.?

You can use AeroLeads to view verified contact signals for Lain B. at Genesys, including work email, phone, and LinkedIn data when available.

What schools did Lain B. attend?

Lain B. holds Master Of Science - Ms, Speech-Language Pathology/Pathologist from University Of North Carolina At Chapel Hill.

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