Led a distributed team of 8 database administrators across 4 locations in India and the US, collaborating as part of the larger IT management team, and directly reporting to the global director of technology. The team supported 24/7 business critical operations, using multiple technologies on all tiers from development to production.Used my strong technical background to set direction, manage change, challenge the team, and manage incident response.Created an open culture focused on continual improvement and knowledge sharing, with fluid communication to organise work and share information between team members and across time zones.Led the team through a period of growth, conducting internal and external interviews. Developed a structure to address strategic business goals, improve internal succession capabilities, and enhance our ability to support production services and internal project teams.Developed my knowledge of national and international data protection and privacy laws, and their impact on our operations, gaining the BCS Certificate in Data Protection in the process.Participated in organisational strategic planning activities, taking responsibility for specific action items, whilst coordinating, monitoring and reporting on progress. Encouraged ownership of team strategy, and gave context to development goals by ensuring the two were clearly linked.Worked with the director of technology and multiple project team leaders within an Agile methodology to co-ordinate and prioritize resources to fulfill competing project tasks, balancing them against follow-the-sun operational requirements.Promoted to the corporate compliance team as the Snap-on Data Protection Manager.

Joined Snap-On Business Solutions in this role, and was then promoted to manage the global team.