Senior executive carrying the company vision on technology, business strategy, and governance goals. Always scouting for potential growth that benefits the MLS value. Part of the leadership team that oversees all product solutions, integrations, licensing, policy, and new business ventures.Lead on the MLS Aligned collaboration project where multiple MLSs create technology. Guiding teams from different MLS organizations and contracted vendors into one shared vision. Creating MLS products which include:-The MLS Aligned API. An award-nominated solution that acts as a proxy with a BOT-like ability to deliver real estate data with zero replication. Data stays at the source, mapped to industry standards in real time. -Aligned Showings. A modern real estate focused appointment system. Currently servicing over 100,000 professionals. Guiding an enterprise-level, cloud-based, serverless software development process. Modernization of internal MLS operations, scripts, and procedures. Including our Wisconsin-based MLS data share network (WIRex), compliance applications, a tax data processing platform (WIREX), and statistics-based solutions for internal and external end-users.Heavily involved in community connection. Including data share solutions with other MLS organizations, participation in local group networks (MKE Tech hub coalition, IEEE Milwaukee section, UW-Parkside advisory board), and open communication channels with local county law enforcement and universities.Practice good stewardship including business relationships (members, firms, associations, bordering MLSs, real estate product vendors, etc...), an "always available" mentality to subscribers, board members, and coworkers, advocating for local at a national level (RESO, Linux foundation, IEEE).Research agreements with local universities (Marquette, UW) to promote the value of real estate data in academic endeavors (white papers, etc..) to the student culture.

Led the creation of various software services within the organization including web/mobile product design, integration of legacy systems/services into new ventures, unique statistical analysis tools that share the company vision, and social media software that strengthen the company brand and propel new engagement. Designed a group collaboration web service that streamlined short sales for REALTORS®. The Short Sale Assistance Desk (SSAD) provided efficiency at the lender helping thousands of families nationwide. SSAD was adopted by Fannie Mae as their official short-sale solution offering to the MLS community.Developed a popular social media-based toolkit that provides real estate professionals the ability to easily market and measure themselves on the social web while establishing new customer relationships. Generating over 500,000 consumer views a year. Architect on the technical piece for an industry-wide program initiative (sourceMLS™) designed to assure the consumer that real estate data displayed is current, and accurately represented. This became the main platform fully supported by the industry group CMLS.Developed a popular social media-based toolkit that provides real estate professionals the ability to easily market and measure themselves on the social web while establishing new customer relationships. Generating over 500,000 consumer views a year.Architect on the technical piece for an industry-wide program initiative (sourceMLS™) designed to assure the consumer that real estate data displayed is current, and accurately represented. This became the main platform fully supported by the industry group CMLS. Finalist for the 2012 SearchCIO-Midmarket.com IT Leader of the Year award. Honorable Mention for the 2012 SearchCIO-Midmarket.com Customer Experience/Integration award. Started an internship program for local colleges and other educational institutions interested in real estate technology.

Architect of an award-winning call center operation supporting 40,000+ real estate professionals using real estate-related technology. Managing three (3) levels of technical support, handling over 20,000 support instances per week. Infusing world-class practices and policy to “delight the customer” which raised the customer approval ratings to 90%+ within a year. Implemented a coaching-culture environment with ISO 9000 and ITIL call center practices while creating new channels to reach out and hear the customer's voice.The rebuild of MLS support services culminated with several "Top Call Centers in America" awards from Dr. Jon Anton of Purdue University’s Benchmark Portal.Served on the advisory board for the Help Desk Institute.Created various web applications for internal and external use to better the cause.

Part of the highest-level support team. The main resource for the entire support staff, handling escalations, and research activities for 3com modem, and handheld technologies (Palm Pilot). Unsolved issues were sent directly to engineering. Developed custom applications for use by the 3COM support staff. Including a temporary database system when the contracted database went down. Received the highest customer satisfaction rating in 3Com support history.Company culture training in learning the value of "customer loyalty", and "coaching" management practices.