Manage and lead all field activities, including the Evaluation, Estimation, and Renovation of homes throughout the Charlotte market. Recruit, train, and develop direct reports including home Estimators, Evaluators and Construction Superintendents. Build local contractor base, supplier channels, and source materials in support of Zillow’s leadership position in the emergent iBuyer marketplace. Manage properties from purchase, through renovation, and final resale to consumers and institutional buyers. Conduct bi-weekly Safety Training & Awareness sessions.

Single and Multi-Family Residential Construction for the Build-to-Rent Market. Develop, implement and refine all roles, processes and SOP’s for a startup residential construction company. Select and hire all roles to include Permitting, CAD, Purchasing, Estimating, Construction Coordination, Accounts Payable and Warranty. Strong emphasis on cross-matrix leadership, collaborating daily with Production, Land Acquisition, Site Development, Marketing and Sales, and Executive Leadership teams. Operations in Charlotte, Raleigh, and Nashville. BuilderTrend, HomeFront, Sage 300 systems.

Responsible for sales, marketing and business development primarily in the Southeast U.S. for our full suite of public safety software.Responsible for researching and surfacing potential clients, representing our solutions at National, Regional, and State trade shows, performing all tasks involved in the sales process, negotiating pricing and maintenance agreements, and ensuring a comprehensive hand-off to Project Managers for actual product implementation. CTS America focuses exclusively on the creation and deployment of Law Enforcement and First Responder software solutions. Offerings include Computer Aided Dispatch (CAD), Law Enforcement Records Management System (RMS), Mobile Computing (MCT) with Field-Based Reporting (FBR) solutions, and Jail Management Systems (JMS).

Oversee all Operations, with additional responsibility for Sales and Marketing.·Emphasized implementing technologies & behaviors to improve task consistency, shorten & stabilize construction cycle times, promote accountability, enable cross-training, and reduce employee turnover.·Responsible for development, implementation and continuous process improvement of all back office and support roles. Created automated systems and task-based Standard Operating Procedures (“Daily Disciplines”) to ensure timely, accurate completion of all business requirements. ·Implemented a Corrective Action/Recommendation and Action Items platform, creating a knowledge-base to investigate & remedy issues of cost variance or quality non-conformance. Reduced average total cost variance by 40% in first year. Reduced number of deficiencies noted by Buyer at Final Walk Thru by over 60%. Reduced first year per unit warranty costs by 82%.·Deployed SalesSimplicity CRM, allowing for standardization and tracking of sales contacts, prospect mining, and consistency in all sales contracts and sales literature via controlled document libraries. Enabled centralized performance monitoring and enhanced sales team management. Managed Builder Sales Reps as well as Third Party Brokers at neighborhood sales centers.·Transformed a “Warranty” culture to a “Customer Service” culture, increasing standing in the market as measured by unit sales (tripling to 300+) and Customer Satisfaction Survey results (2.1 rating out of a possible 5, increasing to 3.9 of 5), all while improving gross margins by 58%. Virtually eliminated employee turnover, and increased the “Work” quality of life for the entire team.

·Implemented enterprise-wide Back Office Support System (BOSS) ERP, seamlessly integrating all internal processes and providing a platform for centralized MIS. Performed Lead Analyst/Designer role for hardware, infrastructure, database, and programming (technical & functional) requirements. Subsystems included CAD materials lists, Permitting, Estimation & Purchasing, Purchase Orders, Construction Scheduling, and Warranty Tracking.·Introduced technology to support field construction personnel, extending ERP features to tablet PC platform, and increasing training and support to the field. Decreased Construction cycle-time by over 40%. Improved successful achievement of on-time delivery to Buyer from 55% to over 96%.·Established business partner intranet/portal, reducing contractor scheduling delays, improving communication with supplier’s Management teams, enhancing vendor loyalty, promoting cost containment, and providing a structured library for Scopes of Work, QA Checklists, and AP history.·Reduced turnaround times and costs associated with non-compliance. Championed working with governmental authorities to introduce standard plans for engineering review.

Business Unit responsibility including new business development and client relationship management. Lead Analyst, conducting workflow analysis, gathering requirements, and researching industry practices to develop custom solutions. Developed customer proposals, pricing, and detailed Statements of Work to include technical and functional specifications. Hired and managed both internal staff and external subcontractors. ·Specialized in Fortune 100 manufacturing, textile, chemical, and other process industry clientele, creating solutions using the Microsoft Solutions Framework (VB, .ASP, SQL Server, NT/2000 Server).·Application development, enterprise-wide solution implementations, SAP & PeopleSoft integrations, ISO compliance systems (Change Management, Document control, QA tracking), OSHA compliance management, Piping & Instrumentation maintenance scheduling systems, Union Overtime management, Contractor & Employee Safety Tracking, 800+ unit desktop standardization, central HelpDesk implementation, LIMS implementation & integration, EPA Superfund Site data warehouse.