Vice President: Procurement / Ancillary Revenue / Customer Acquisition / Service Operations
Directed the procurement efforts for over 850 stores, sourcing over $45MM worth of product, fixtures and services.Developed policies and directed activities in alignment with the strategic direction set by the CEO.Created operational goals tied closely to the long-term goals of the company.Responsible for over 20% of the bottom line profits of the company in 2012 bringing in over $8.2mm dollars of net… Show more Directed the procurement efforts for over 850 stores, sourcing over $45MM worth of product, fixtures and services.Developed policies and directed activities in alignment with the strategic direction set by the CEO.Created operational goals tied closely to the long-term goals of the company.Responsible for over 20% of the bottom line profits of the company in 2012 bringing in over $8.2mm dollars of net profit.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ACCOMPLISHMENTS:Spearheaded a New Ancillary Revenue Department: Unlocking Revenue Sources Beyond Retail Sales. Leveraged business acumen to implement revenue driven strategies. Planned and executed strategy to capture additional revenue though non-traditional retail avenues. IMPACT: Generated over $8.2M of net profit (2012); $10.3M of net profit (2013)Directed All Facets of Business Operations for a $1.5B Retail Empire. Oversaw the day to day activities of the Procurement Department, Ancillary Revenue, Customer Acquisition, and Service Operations. Managed transactional processing of all revenue related transactions including processing orders/statements of work, recurring maintenance and generating invoices for all other revenue streams. IMPACT: Operational excellence; linked business objectives to organizational initiativesExecuted Leading-Edge Acquisition and Engagement Tactics to Enhance ROI and Customer Experience. Created broad strategies into specific objectives and action plans. Collaborated with IT to evaluate and program new POS options. IMPACT: increase customer acquisition rates: Emails Captured increased from 3.7% to 14.2% / Phone Numbers increased from 10% to 39%Established a Cost Saving Initiative to Improve Procurement Management Capacity. Analyzed, negotiated and implemented a new procurement system for capital expenditures and recurring expenses. IMPACT: Saved the company $500k (2013) Show less