Christopher Leahy Email & Phone Number

St. Leonards, Nsw

• Data Centre support o Backup media rotations, storage and monitoring o Logging, responding and updating requests via email, phone and other internalsystems o Maintaining and operating servers, storage libraries and switches o Responding to requests for trouble shooting of non-responsive or malfunctioningdevices o Follow detailed protocols when responding to requests o Hardware exposure includes - HP, Sun, EMC, Compaq, IBM, Cisco, F5, Googleservers, Dell, Lenovo, Fujitsu servers• Commercial Printing o Operating Lanier Printers producing reports, statements, reminder notices o Preparing and packaging a number of reports for collection and distribution forboth national and international clients o Proactive maintenance of printers to reduce potential downtime o Ad hoc trouble shooting of unexpected faults• Desktop Roll-outs o Packed up and relocated machines for installation at new location o Ensured all applications and devices worked correctly post relocation o Installed new hardware and checked performance and changed settings withinthe BIOS• Post Move Desktop Support o Acted as on-site IT support/troubleshooter o Installed all network wired and unwired printers, devices and shared networkdrives o Answered a broad range of questions from all users and listened and assistedwith a mutual outcome o Installation and setup of CISCO IP telephony o Trained and assisted

Baulkham Hills, Nsw

• Mentoring and training of new hire staff. Ensured they were well versed in all aspects oftheir jobs and the responsibility to the company and customers• Completed Company training modules to attain the level of expertise to train new hirestaff.