Leading Bankwest customer remediation programs to ensure customers receive prompt and effective outcomes.

Program Director for the Retail Transformation Program.As part of the Lotterywest Corporate Executive I am leading the business unit responsible for the success of multiple project streams to implementation the new Lotterywest Shopfit, Signage and Technology.

Part of the Program Management team and overall Program Control Group I was responsible for project coordination, people resources, planning and improvement strategies through the implementation and close-out phases of the program.Key responsibilities:Lead and manage the embedded RTP Project Management OfficeConsult with program and project stakeholdersChair the programs change advisory board.Drive impact analysis of change activities across all project streamsProvide project management training, awareness, coaching and peer support to project managers and senior staff

The role is responsible for:- Project managing and implementing difficult and challenging projects,- Developing and maintain the methods, controls and processes to align projects with corporate strategy- Resource planning to meet operational and project needs,- Designing and implementing all relevant process, resource and role impact and change management activities and strategies.

Working on multiple projects involving IT enhancements, SAP implementations and gaming systems this role includes;• Training and Development• Business Process Mapping• Change management• Prince2 Project Management

Managed a procure to pay project implementing a SAP MM enhancement and workflow implementation.This position also involved; Business Analysis, Scoping, Specification, and Change Management.The project was delivered on time and on budget.