About MeI’m a Midwest Hoosier (means I live in Indiana) who enjoys travel, meeting people and mostly hanging with my family. Expertise & KnowledgeI have over 20 years’ experience working with organizations to develop digital solutions to improve the employee and customer experience while reducing cost. A great listener who approaches discussions collaboratively to build a custom and flexible solution for continued advancement. Currently Assisting Enterprise Originations to:♦Develop Trust & Safety solutions to protect their online communities and the company brand♦Build a positive brand in online communities through engagement moderation♦Migrate clients from an old outdated CX structure to a high quality, on-demand programAbout ModSquadModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. We deploy our services by the hour rather than saddle you with inefficient FTEs. And our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods!