Chris Leight Email & Phone Number

Houston, Tx, Us

Houston, Texas, Us

Houston, Texas, Us

Drive demand and sales enablement for Relevant Industrial companies, products and services.

Houston, Texas, Us

Houston, Texas, Us

Davidson, North Carolina, Us

Lead the process adoption and development for the Global Sales Excellence COE (Center of Excellence) for compression technologies and services. Enabling sales teams by establishing consistent and scalable process, metrics, tools and technologies, and coaching through Ingersoll Rand Sales Management Excellence (IRSMX) and Sales Process Excellence (IRSPX).

Davidson, North Carolina, Us

Development of Sales Management Process and Strategy for the North American Sales & Marketing organization.

Davidson, North Carolina, Us

 Develop and deploy standard work processes to achieve world class service operation for Ingersoll Rand Industrial Technologies Responsible for managing service operations of $93+ million in total service revenues across 12 locations for the Central Region including: Birmingham, Chattanooga, Chicago, Cincinnati, Des Moines, Goshen, Indianapolis, Milwaukee, Minneapolis, Nashville, New Orleans and Omaha Identify and deploy standard processes in order to become a service provider of choice by executing the objectives outlined in the Service Operations Strategy A3’s target state Partner with branch operational leadership to invoke change management and deploy solutions to improve the overall service experience  Improved service operations through the reduction of waste and improved efficiency which resulted in increased service margins in excess of 40% Delivered three-year CAGR of 10% (service revenue) and 18% (service operating margin), including 5% year-over-year labor productivity Expert at development and deployment of process improvement and operational excellence initiatives while improving the customer experience and quality, reducing costs, and generating sustainable profitability gains Extensive Lean experience including A3 thinking, continuous improvement, root cause analysis, standard work development and implementation, and value stream mapping/analysis (VSA/VSM)Adept at forging cross-functional relationships and achieving results within a matrix organization

Davidson, North Carolina, Us

 Manage the Dallas Customer Center Services business resulting in annual revenue of $10+M  Improve profitability by focusing on service execution inclusive of scheduling, utilization, and technician routing  Use TMLE tools to analyze the service business and implement changes to the install business process Collaborate with a peer team on Technician Engagement issues with results that include new standard process for annual reviews and new on-board development program Ensure environmental, health and safety compliance within service team Sell, manage, and execute long term service contracts - Lifting Care, Package Care & Preventative Maintenance Supervise 17 direct reports by managing the recruitment, product training, development, and performance of the service team to ensure the teams’ skills and experiences exceed customer expectations Coach, counsel and manage performance for all service-related personnel on regular basis Implemented change management to top grade the team and create an improved work environment Launched new software program for performing crane inspections for the current Lifting Care program

Davidson, North Carolina, Us

 Managed the Industrial Technologies Global Services Tool Business Unit portfolio resulting in sales in excess of $73 million  Responsible for the management and coordination of the 2008 Global Services Tool Business Unit to achieve growth in new product and service development using Outcome Driven Innovation (ODI) processes  Acted as a Co-Manager for the successful Cordless Tool program initiative which resulted in one of the largest new tool launch efforts in the history of the tool business Managed relationships with multiple creative, photography and marketing firms to produce catalog layouts, photography shoots, promotional materials, and website designs Created a new global registration warranty and claims process for the business to utilize the website and a direct fulfillment process to improve customer connectivity and satisfaction Designed and executed multiple web based product training programs for launches and general training Applied for two new product patents for the IQv™ Battery Analyzer and for the design of the new cordless accessory cases Participated in the Long Range Plan process for the Tool Business Unit portfolio by utilizing voice of customer data on strategic initiatives to design program strategies in response to identified consumer needs  Organize global supply chain partners to increase product performance and sales growth for new and existing product categories Hired and manage two directs report who are responsible to assist with product development  Assisted in the recruitment and retention of the current Global Services Team comprised of four professional staff members Manage cross-functional teams of 5+ staff members to drive the process for successful program and product development Participate in Monthly Business Report process to senior management by articulating the business units’ activities in progress to achieve annual expectations

Davidson, North Carolina, Us

 Increased sales 25% annually for two consecutive years  Managed key national account relationships with Northern Tool, Lowe’s, O’Reilly’s Auto Parts, Handy Hardware, Wal-Mart, and Pep Boys Developed and executed strategies to ensure successful major line reviews, including modifying product categories to better meet the needs of the companies and introducing marketing strategies to assist in successful sales programs Designed creative new product lines for exclusive customers and value added kits for promotional opportunities driving incremental growth Supported team efforts with Tractor Supply Company, Sears, Central Purchasing, Orgill Brothers and Canadian Tire through the development of pricing programs and providing trade show support Received “Vendor of the Year Awards” from Northern Tool and O’Reilly Auto Parts Designed new packaging designs that resulted in incremental growth opportunities for the business unit Designed ad executed national promotional campaigns to drive sales growth  Created special order programs to expand and promote entire product portfolio through new channels  Organized and facilitated over 50 trade shows – including the AAPEX, National Hardware Show, National Association of Home Builders and the Specialty Tools and Fasteners Distributors Association (STAFDA) - to promote products and increase sales Created new and innovative catalog layouts for major national companies to increase sales

Davidson, North Carolina, Us

 Worked with major automotive retailer O’Reilly Auto Parts and successfully launched Ingersoll Rand product in 900 stores, including creating and supporting promotions which resulted in sales growth of 685% over 2000 Maintained a $9.4 million territory with Wholesale Distributors by developing and supporting innovative promotional programs that incorporated local dealer marketing initiatives to enable the Wholesale Distributors to maintain and grow their sales volume Managed corporate locations for national Warehouse Distributors (Medco Tool, Meyers Tires) and fleet buying groups (Fleetpride, Vipar, Heavy Duty America) by solidifying relationships, designing marketing and promotional programs and pricing structures which resulted in increased sales Co-managed national industrial supply customer (Fastenal) by participating in catalog design and line review process  Handled difficult customer relationships and identified appropriate solutions for addressing underperforming and disruptive accounts Organized and facilitated over 30 trade shows – including the National Hardware Show, National Association of Home Builders and the STAFDA - to promote products and increase sales

Master Of Business Administration (Mba), Business Administration And Management, General

Ba, Managment And Leadership