Christopher Lettau Email & Phone Number

Herndon Va

Recruited by the President as the first Information Technology Director at WGL Energy Services, a deregulated energy supplier affiliated with Washington Gas, the local natural gas utility. As a strategic member of executive staff, directed the development and maintenance of the company’s multi-million dollar internal hardware and software systems. From 2007 - 2014, led customer service functions including customer billing and enrollment, call center activities and customer correspondence. Supervised combined employee and outsourced resource count of up to 60 Full Time Equivalents (FTEs).Position Summary:• Director, Information Technology – 2000 to 2007, 2014 to 2015• Director, Information Technology and Customer Service Operations – 2007 to 2014

Springfield, Virginia

Provided strategic leadership for all billing and customer care information technology systems, eCommerce initiatives, and internet and intranet sites. Provided daily support for the management team in key business units including Customer Service, Regulatory Affairs, Energy Acquisition, and Business Development. Experience managing both internally developed as well as outsourced enterprise-level systems. Managed a staff of fifteen, including supervisors, programmers and business analysts as well as an annual budget of approximately $1 million. Attained fast-track promotion through series of increasingly responsible positions.Position Summary:• Customer Systems and eCommerce, Information Technology Services – 2000 to 2000• Customer Systems, Information Technology Services – 1997 to 2000• Energy Acquisition – 1995 to 1997• Customer Measurement, Customer Services – 1992 to 1995

Master'S Degree, Finance And Marketing

Bachelor'S Degree, Mechanical Engineering