Responsible for driving account growth and supporting customer success by guiding optimal platform usage that achieve business results. Additionally I collaborate closely with Customers, Product, and Engineering teams to inform roadmap and build outcome based solutions.

• Helping new clients apply design thinking and product management methodologies to define the WHAT and WHY a digital product is needed in the first place• Setting up new projects for success and speed thru collaboration and creative approaches • Speaking at various conferences and events about topics including how teams can be innovative even in large companies, VR prototyping, etc• Principal on Tonic's emerging technology research program• Contributor to an awesome work culture

• Managed and shipped digital products for brands like Johnson and Johnson, Nickelodeon, Mars, K. Hovnanian Homes, and others• Leading multi-disciplinary teams to complete assignments and to ensure exceptional client service • Applying my passion of emerging technology to push teams within Tonic and our clients to try new methods against consumer problems• Innovation planning by aligning clients' business goals with new market trends

• Applied product design principles to create new products for small businesses and to provide additional value outside of the "phone book"• Built and validated prototypes for new products to solve digital marketing problems for small businesses• Coordinated with on and offshore development teams in an agile software development environment

• Managed key accounts including ConAgra Foods, Independence Blue Cross and Ritas Water Ice• Established internal processes to enable the agency to resource effectively and to deliver higher quality

• Manage client relationships to ensure agency satisfaction• Coordinate with team leads to develop creative and valuable solutions for clients• Resource management to effectively meet multi-project milestones• Highly experienced in the planning and running of internally/externally facing websites including online marketing campaigns consisting of both banner and search tactics• Responded to RFPs by working with various disciplines to produce accurate and reasonably priced estimates • Maintained multiple project budgets and aligning with project deliverables to ensure project completion is on budget • Regularly conferred with clients to ensure satisfaction and expectation management • Scheduling of resources to accurately plan both signed and prospective work • Affluent with interactive technology, design, and strategic processes

*Pinpoint marketing strategy and customize search strategy to client needs*Analyze web logs to get picture of who visits the site currently, how they got there, and track visit patern*Report on visitor level trends and strategize different ways to accomodate different types of visitors

Preemptively plan for Windows 2000 migration issues and draft roll out procedures for desktop technicians