Chris Linnell Email & Phone Number

United States

Infrastructure Specialist, Kyndryl, Kansas City Missouri• Organized and managed bridge/troubleshooting calls through Microsoft Teams and Cisco Webex• Worked directly with clients on transmitting and recovering Proxy vote files on Connect Enterprise and Sterling File Gateway• Diagnosed file transmissions issues with FTP, SFTP, and Mainframe NDM files through the IBM Control Center• Fixed issues on CA AutoSys, Operations Planning and Control systems, and IBM Tivoli Workload Scheduler jobs• Performed network load balancing through Citrix Netscaler and Cisco Global Site Selector to move bad traffic off of the effected servers• Promoted mainframe applications from test to production.

Overland Park Ks

Sprint/Ericsson-Overland Park, KS 2000-2015 Technical Support Engineer (2007-2015) Duties that focus on overall operations of the network. Responsibilities include maintaining the SS7 network by analyzing system data. Demonstrated leadership abilities by supporting Tier 1 offshore support by providing mentoring, extensive training, and developing technical documents and procedures. Utilized HP AcceSS7 and Tekno to troubleshoot Sprint’s Network by performing call traces for switch operations and law enforcement. Resolve physical layer issues on the Sprint network infrastructure.• Troubleshot DS0 and T1 circuit issues pertaining to SS7 link failures, worked with the Access service assurance team and wireless/wireline carriers to troubleshoot transport failures outside of the Sprint Network• Worked with switch technicians in multiple regions to troubleshoot faulty switch hardware by the determining the location of the equipment, and request hardwire loop testing to isolate the location of failure.• Assisted in periodic Alcatel STP migrations. • Attended multiple training courses given by internal resources as well as from Sprint University, Ericsson, and Alcatel-Lucent. • Utilized excellent multi-tasking skills and the ability to work under pressure to find trouble resolution in a timely manner.

Lees Summit Missouri

System Admin 1, Productions operations management (2000-2007)Focus on administrating system production schedules and activities. Work with both internal and external groups regarding problem identification, impact of impending changes, and general production processing. Assist in developing action plans to resolve complex outage situations involving multiple issues, by understanding the business and technical needs. Manage the activities across multiple systems and balance production levels to achieve optimum systems efficiency.• Anticipated downstream problems that may result from any production interruptions or ensures actions are taken to reduce or eliminate impact.• Received and responded to client requests for processing changes. Provide status updates to clients on any business impacts as needed. • Negotiated temporary changes in service level agreements to accommodate client processing requirements. Initiate emergency changes to production processing that may require the consideration of multiple factors to provide a variety of alternate courses of action.