• Devising strategies to drive online traffic to the company website.• Tracking conversion rates and making improvements to the website.• Developing and managing digital marketing campaigns• Utilising a range of techniques including paid search, SEO and PPC.• Overseeing the social media strategy for the company.• Attracting potential customers by answering product and service questions; suggesting information about other products and services.• Opening customer accounts by recording account information.• Maintaining customer records by updating account information.• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintaining financial accounts by processing customer adjustments.• Recommending potential products or services to management by collecting customer information and analyzing customer needs.• Contributing to team effort by accomplishing related results as needed.