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Chris Kelly personal email
Chris Kelly phone numbers
A creative, versatile, and committed professional with diverse experience in leadership, training, sales, presentation and technical skills. Derives great passion from training and developing others, with a great aptitude for understanding people. Has exceptional real world technical skills in the Macintosh and iOS platforms including desktop/portable system hardware and OS repair and troubleshooting, network setup and deployment and system maintenance with a vast knowledge technology trends. I fully believe in the importance of teamwork--"everyone sweeps the floor"--and thrive on problem solving by striking a balance between creative and analytical thought.
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Mac Systems Engineer - Subject Matter Expert @ National Institute Of HealthMpower, Inc. Oct 2019 - PresentRockville, Maryland, UsMac Engineer and Subject Matter Expert for National Institute of Health in the Office of the Director- Provide macOS imaging solutions utilizing MDM enrollment via Apple Business Manager and Jamf- Responsible for patching and software release distribution to mac workstations, and Jamf servers, including creating and testing packages. - Assess vulnerability & patch information from Tenable Compliance Scans for macOS and determine application and production impacts.Assists in proactively developing patch and vulnerability management procedures and processes within the operations - team and in conjunction with business and IT partners. - Utilize Jamf Administration, to automate patch deployment and software deployment - Responsible for hardware standards, engineering and securing the standard desktop platform, implementation of policies and procedures to ensure consistency with customer goals, industry best practices, and regulatory requirements. - Create and maintain CISA Baseline standard images for desktop and laptop computers including the automated portion of the overall imaging process. - Worked as a liaison with vendor support contacts to resolve technical issues within the desktop environment.- Followed Change Management Process to present CR’s to Change Advisory Board- High proficiency with centralized macOS security, encryption, and policy management as well as Active Directory integration- Created standard documentation and SOPs as required to maintain the mac environment- Tested new versions of macOS to ensure compatibility with current baseline standards and software
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Technical DirectorMacmedics Aug 2012 - Oct 2019Key manager and lead tech for multimillion dollar a year Apple Premium Service Provider. Lead a diversely skilled team of IT Consultants and lab bench technicians. "First Out" to visit potential and new clients in order to demonstrate the solutions that we can provide. Achieved Premium Apple Service Provider status for all years as Director by consistently exceeded predefined metrics for service. Trained new and current Macintosh and iOS Technicians and ensured all achieved certified status Responsible for creating company wide SOPs for onsite technical work and in lab repair strategiesCompany final escalation point for advanced technical issues
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Macintosh ConsultantMacmedics 2010 - Aug 2012Onsite IT consultant for primarily small to medium businesses and all macintosh departments inside of larger corporations. Deployed and maintained OS X based server installations. Configured and monitored client on and offsite backup solutions of business critical data. Developed workflows for graphic design and marcom users to improve efficiency. Troubleshoot on the phone, remote and on premises macintosh and iOS hardware and software Created network and IT resource roadmaps for a diverse set of Baltimore and Washington based clients.
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Assistant Store ManagerApple Inc. Dec 2005 - Jan 2010Cupertino, California, UsEnrich the lives of our customers and staff by delivering a transformational retail experience. Responsible for creating and leading the mentor team to oversee and facilitate the training of new and current employees. As a T3 store responsible for developing and delivering training regimen and materials for new to position managers. Drive store profitability by setting and reaching sales, payroll and shrink goals. Known for providing exceptional customer service, sales leadership and developmental coaching and feedback all while being able to “connect” with my staff on a personal and emotional level. Deep understanding of all areas of Apple Retail, from Customer Loyalty, operations, sales, staffing and hiring to all aspects of our service business. Lead technical staff on troubleshooting and repair of customer systems including desktops/portables, iPods and iPhones. Provide ongoing training to all technical staff on updated system repair procedures and troubleshooting methods. Technical duties include the troubleshooting of all customer software issues. Desktop, portable system and iPhone hardware repair and replacement. -
Apple Solutions ConsultantApple Computer 2001 - 2005Cupertino, California, UsPrimary goal of creating "Raving Fans" of the Apple platform by sales staff training and partnership. As an Apple Solutions Consultant I was tasked at multiple different Apple vendors with staff training on hardware, software and sales techniques.
Chris Kelly Skills
Chris Kelly Education Details
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Jamf Certified Admin -
Jamf Certified Tech
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Apple Certifed Technical Coordiator
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Apple Ceritified Ios Technician
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Apple Certified Assocaite For Mac Integration
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Apple Certified Macintosh Technician
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Apple Certified Technical Coordinator
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Itil Foundations
Frequently Asked Questions about Chris Kelly
What company does Chris Kelly work for?
Chris Kelly works for Mpower, Inc.
What is Chris Kelly's role at the current company?
Chris Kelly's current role is Jamf Certified Admin/ Mac System Administrator.
What is Chris Kelly's email address?
Chris Kelly's email address is ch****@****ics.com
What is Chris Kelly's direct phone number?
Chris Kelly's direct phone number is +141098*****
What schools did Chris Kelly attend?
Chris Kelly attended Jamf Certified Admin, Jamf Certified Tech, Apple Certifed Technical Coordiator, Apple Ceritified Ios Technician, Apple Certified Assocaite For Mac Integration, Apple Certified Macintosh Technician, Apple Certified Technical Coordinator, Itil Foundations.
What skills is Chris Kelly known for?
Chris Kelly has skills like Os X, Computer Hardware, Iphone, Mac, Troubleshooting, Mac Os X Server, Ios, Ilife, Computer Repair, Technical Support, Hardware, Networking.
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