Chris Loveless Email & Phone Number

South Bend, Indiana, Us

Us

• Led a team of three IT professionals in the comprehensive management of municipal technology systems, focusing on maintenance, patching, and upgrades to ensure system health, reliability, and regulatory compliance.• Managed the technology budget for the city, making critical financial decisions that resulted in efficient resource management and effective cost control.Performed regular audits of IT processes, policies, and security measures to align with industry standards and best practices.• Applied agile methodologies to project management, effectively leading and delivering complex IT initiatives.• Directed the digital transformation of city IT services, including the virtualization of outdated hardware, the implementation of cloud-based solutions like Office 365, the integration of advanced threat protection, and the automation of IT processes.• Devised and executed cost-saving strategies, reducing telecommunications expenses by over $50,000 annually through the transition to an advanced IP phone system.• Implemented resilient backup solutions for virtual servers and file systems, enhancing the recoverability of essential municipal systems and data.• Collaborated with cross-functional teams to align technological solutions with business objectives, ensuring the fulfillment of diverse stakeholder needs, including those of elected officials, department heads, and city employees.

Findlay, Ohio, Us

• Led a diverse team of 14 support administrators across Information Technology (IT), Critical Infrastructure (CI), and Operational Technology (OT) sectors, enhancing team performance and cross-functional expertise.• Oversaw IT infrastructure health for a network of over 1000 site locations, managing both operational and capital expenditure budgets exceeding $3M, with a focus on delivering top-tier customer service experiences.• Directed a dedicated team of technical support professionals, ensuring rapid and effective resolution of operational technology system issues, which contributed to heightened system availability and marked reductions in downtime.• Crafted and executed comprehensive IT policies and procedures tailored to operational technology systems, upholding stringent adherence to industry standards and best practices.• Pioneered the integration of IT service management (ITSM) best practices into operational technology environments, standardizing processes and enhancing service delivery metrics.• Orchestrated the adoption of cutting-edge cybersecurity measures within IT and OT frameworks, significantly mitigating risk exposure and safeguarding critical infrastructure.

Findlay, Ohio, Us

• Managed a robust team of 5 field support administrators, ensuring high-quality technical support for an array of devices across 50+ U.S. locations, consistently exceeding performance targets for over three years.• Directed the full project lifecycle for a diverse portfolio encompassing information technology, operational technology, information security, telecommunications, and logistics.• Established and sustained effective communication channels with stakeholders and third-party vendors to ensure project alignment and success.• Acted as the principal contact for all field-related technical disruptions, adeptly coordinating the identification, analysis, and resolution of support incidents, and escalating them as needed.• Conceptualized and implemented a dedicated IT Hotline, significantly improving resolution times for critical operational interruptions, coupled with the development of training modules to streamline work process adoption.• Enforced strict IT security protocols and emergency response plans, substantially reducing vulnerability to cyber threats and minimizing potential operational risks.

San Antonio, Tx, Us

• Oversaw the installation, maintenance, and support of field technology, including configuring and installing computer hardware and software, managing network and telecom devices, and maintaining servers and active directories.• Created and maintained technical processes and policy documentation to facilitate efficient service request completion, ensuring streamlined management of field technology.• Provided technical support to end-users in a timely and effective manner.

Philadelphia, Pa, Us

• Planned, executed, and maintained network equipment across regional and national TCP/IP networks as a technical project manager.• Identified requirements, designed project plans, managed budgets, and assessed quality and risk to achieve desired strategic business outcomes.• Developed change control processes and managed stakeholders throughout the project lifecycle.

Philadelphia, Pa, Us

• Oversaw high-risk projects and provided onsite and virtual system, network, and hardware support as a project leader.• Developed and implemented detailed processes to schedule and perform hardware, software, and operating system installations and upgrades.• Troubleshot and repaired issues, installed and tested system software, and trained end-users to increase performance and productivity.

Philadelphia, Pa, Us

Performed expert-level service calls, by identifying problems in the forward and return paths from thecustomer premises equipment.Performed expert-level customer drop installations complete from tap to customer equipment in single and multi-family dwellings including prewired units.Completed all service call and installations while exceeding company metrics. Consistently demonstrated the highest level of customer service

Arlington, Virginia, Us

Assist in the establishment and application of CBRN defense measuresTrain military and civilian personnel first responders on CBRN response operationsOperate and maintain CBRN detection and decontamination equipment. Operate and perform maintenance on smoke generating equipment, CBRN identification/detection and decontamination equipment

Bachelor Of Business Administration (B.B.A.), Information Technology Management

Associate'S Degree, Applied Science, Information Technology