Chris Lovin Email & Phone Number

Boston, Massachusetts, Us

• Managed a team of 5 designers in the successful overhaul of Athenahealth's outdated calendar management system.• Conducted extensive user research and facilitated collaborative design sessions with internal stakeholders and current users to identify pain points and opportunities for improvement.• Implemented redesigned scheduling, booking, and template creation processes to enhance efficiency and accuracy.• Streamlined workflows and automated physician preferences, resulting in improved productivity and reduced manual effort.• Significantly improved the user experience, leading to increased market expansion and enhanced patient satisfaction.• Enhanced patient-provider matching algorithms and streamlined referral processes to optimize care coordination.• Played a key role in the development of various tools, including Practice Scheduling, Calendar Management, Patient Self-Scheduling, and Receiver Network Management.• Contributed to the refinement of Receiver Selection processes, ensuring seamless communication and coordination within the healthcare network.

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Austin, Texas, Us

IDSE301 - Designing SystemsTeaching the tools and methodologies used to design complex systems as part of a greater interaction design and social entrepreneurship curriculum.Course Description and syllabus:https://www.ac4d.com/certificate-in-interaction-design-and-social-entrepreneurship/idse301-designing-systems/

San Francisco, California, Us

Lead design research, strategy, information architecture, and interaction design for complex enterprise and consumer applications. Projects varied from purely digital interaction design, to complex digital and physical interaction and service design.Projects of note:• Multi-modal enterprise design to smooth logistics associated with outsourced facilities maintenance.• UI/Service design for computer navigated cart to assist with total knee arthroplasty.• Service and business strategy to find appropriate go to market plan for proteomic sequencing startup.• Space archetypes for California based search engine to help facilities team quickly outfit office spaces that reflect team makeup.• Service design for ride share startup spanning driver, passenger and car experiences.• Scheduling application for a biotherapeutic to schedule dose deliveries and track outcomes.

Charlotte, North Carolina, Us

As part of the Advanced Design team, I was responsible for Industrial Design, Interaction Design, Design Research, User Interface and User Experience to help set the strategy and planning for projects pre-commercialization. I worked with many of the groups within Honeywell, but the majority of the work was with the Connected Home group creating compelling experiences and strategic insights spanning software and hardware.

Austin, Tx, Us

Worked closely with engineering and clients to plan, lead and execute product concepts for tightly integrated medical devices and packaged electronics. Used ethnography and observational research to help inform strategic design deicisions as well as close communication with stakeholders and subject matter experts. I was very hands on and adopted Creo as my main CAD tool to help better communicate with vendors and engineering. I also helped with scoping and business development, and cultivated client relationships. Clients included:Hewlett Packard, Dell Computer Corporation, Chrysler, Augmentix, Oakley, Motion Computing, Vitrolife

Meridian, Ms, Us

Translated marketing directives into successful product designs for Peavey musical instruments, pro audio and PVDJ sound reinforcement products by utilizing sketching, vector based renderings, foam and 3d computer models to explore and communicate new ideasManaged information flow between marketing, industrial design, engineering, and production for both domestic and off-shore productionLead international observational research campaign to cultivate new product ideas and expand product offerings to new nichesOversaw one Jr. Designer

Professional Certificate In Healthcare Management, Health/Health Care Administration/Management

Bsd, Industrial Design

Design