The majority of businesses interact with the customers on their own terms, in most cases because they haven't considered how much of a financial impact it can have to consider how it feels to be one of their own clients and to act on it. CX has never been as big a differentiator as today!These organisations worry about missing growth targets and about team member interactions with customers seemingly out of line with how they would treat them personally. They have concerns that initial enquiries don't leave a lasting impression with those making the enquiry, and wonder why customers are not buying from them. They wonder why some team members convert double the enquiries than others.Businesses of all shapes and sizes struggle to build a customer experience strategy that drives the culture and interaction of every team member in the organisation. Without a supportive, collaborative and caring culture you cannot deliver a superb customer experience.I am scarily enthusiastic about transforming client experience. With so much choice these days, an amazing customer experience is the most impactful way of standing out. That is where I come in, so do get in touch for a call or a coffee if any of these challenges resonate with you.When not at work I run both short and long distances and I have occasionally been seen in fancy dress for a good cause (although all photographs of that tutu have been destroyed). I probably run to take away some of the pain of being a Tranmere Rovers fan!My capability: CX transformation, customer journey mapping, selling skills, strategic sales planning and salesforce effectiveness, training, coaching and situational leadership.Specialist industries: Legal, optical, retail, hospitality, pharmaceutical, care, education, sports and leisure.Contact me:By email - chris.lowe@insight6.comBy phone - 07818 015317