I'm a Fractional Product Leader helping B2B SaaS / Vertical SaaS companies grow revenue through product. I leverage years of successes, curiosity, and relationship building to chart a path through big messy problems.Outside of fractional roles, I advise startups of any size, and take on limited execution projects. I also coach product people from junior to exec levels.Find me at www.napkinlabs.ioReach out at info@napkinlabs.ioI can't help myself but obsess about a moonshot occasionally - if you read this far and you're building a moonshot, let's talk!

• Led product strategy for growth of SMB segments in the core restaurant commerce business • Launched Cafe/Bakery business and increased market penetration through targeted segment strategy within largest untapped customer segment. Additionally defined vision and product strategy • Revamped company-wide operational culture around customer types and needs, leveraging extensive customer research. Customer identification improved market positioning and product group operational organization. • Led teams of product managers, engineering squads, design, and user research across two different domains culminating in several first in market product patterns

• Promoted to lead company-wide Integrations & Partnerships Product Team of 3 geo-distributed product managers • Increased revenue and adoption through value added partnerships and workflows. Drove Enterprise segment growth and company-wide product strategy • Launched significant pivot to provide pandemic proof customer value, expanding business strategy and product line Designed new framework to propel high-impact strategic cross-company initiatives to success

I help Restaurant Hosts, Servers, and Managers know more about their diners. Through Point of Sale Integrations, OpenTable powers a view of diners before, during, and after their meal.• Drove 600% annual growth of key customer integrations within 6 months, and 350% growth in year 2 • Transformed and rebuilt key customer value integration, and grew strategic partner integration by 200% • Founded and developed company’s first ever People of Color Employee Resource Group (ERG). Championed creation of Diversity, Equality, and Inclusion (DE&I) Manager, and partnered to significantly advances the company’s commitment to diversity initiatives.

FTW Ventures is a food-tech focused fund. As an analyst I defined new area of focus in Restaurant Technology • Sought deal flow for Restaurant Tech startups, interviewed founders & partners, ran due diligence, and recommended investment options for partnership • Published research into the area, gaining public attention. Assisted other Venture Capital firms review their deals in space. Read my article in Tech Crunch https://techcrunch.com/2016/04/26/the-restaurant-os

PM on the Core Product team with broad impact on what you see and how you work in Slack everyday.• Developed massive second-stage growth product area Shared Channels, which enabled companies to collaborate with each other through the power and joy of Slack. Shared Channels cemented value and revenue of Slack for collaboration for all businesses. • Led the vision, strategy, roadmap, and product definition for two teams in the core product space, with a 1:2:20 ratio of designers and developers • Launched Video and Screen Sharing features in Slack Calls, leading an acquired team. Increased average call times and user satisfaction. • Worked cross functionally and built consensus across product pillars, design, marketing, legal and policy, sales, support, and executive teams

Properly is a new visual checklist app that lets hosts and homeowners easily share cleaning and turnover instructions with hospitality and service professionals. I joined when Properly a seed stage company of 10 worldwide distributed people. • I was the first and sole product leadership voice, as well as jack of all trades and doer of every task a startup needs to keep the lights on. • Launched Properly in partnership with Airbnb at Airbnb Open and continued to drive iterative and measured user adoption and satisfaction • Led product development for iOS and Android clients and backend projects from prototype to launch, managing Android and Quality Engineering teams • Defined and ran end to end planning, development, trial, localization, quality, and release of mobile apps

Product Owner responsible for managing product decisions, Design, and Development of Internet Explorer on Xbox Shipped Gamepad API integration, partnered to design & launch 4 gamepad api optimized game from MSN Games, improved Featured Sites discoverability, and simplified switching between different view modes for multitasking Prioritized and resolved numerous UX and back end browser bugs to increase user sentiment > 25%Collaborated with Design, PM, and Architects to drive decisions on new features and improvements to the UI Framework and Design Language on Xbox One and developed the plan for Universal Apps on XboxGathered feedback and requirements from customers, game publishers, and internal teams to prioritize new featuresDesigned new scenarios, prototypes, UI wireframes, and write specs to guide developmentLeveraged telemetry from millions of active users to prove hypotheses, validate features & usage, and influence directionSet and communicate product direction, design, and roadmap of new features while prioritizing short to long term business objectives (Microsoft system title: Program Manager II & Senior Program Manager)

Designed, developed, and managed the release of a new Azure hosted RESTful APIs for internal and external developer integration, providing new note taking and digital collection scenarios to home and education usersDesigned, planned, and shipped authentication & authorization UX, deeplink responses, html image tag processing and post limits, PDF processing and rendering, and designed improvements to error message and failure responsesLead cross-discipline planning for infrastructure capacity, release, and service launch of new service and clientsDefined and collected data to support program success metrics, influenced decision making and product roadmapsGuided OneNote services organization to be more service/web-capable by sharing best practices from Xbox LIVE(Microsoft system title: Program Manager II)

Variety of roles from program management, tiger force member to solve for top customer complaints, to early product design and moonshot development. Designed and developed research applications that informed hardware and services architectural design in Xbox One and a Cloud Gaming incubation project.Redesigned, developed, and released major improvements to Xbox 360 network troubleshooter to keep users online, help users understand network related problems, and reduce customer service callsIntegrated, approved and/or modified service design, and managed deployment of numerous new feature launches on Xbox 360: Xbox Bing, Avatars, Video Marketplace, Security front doors, game developer portals, and more. Organized, managed, and drove communication for Xbox 360 system and firmware updates including all new features within. Triaged all issues and bugs 24/7 until resolution of release.Collaborated with top Microsoft Research scientists to design, build, and run a distributed computing lab to improve Kinect object recognition and machine learning. Managed a complex set of online cloud services backing entertainment apps and clients used by millions worldwideLeveraged public and private data, such as support statistics, to design and plan more intuitive user experiencesDesigned new scenarios, prototypes, UI wireframes, and drove development for influential incubation projectsBuilt teams across divisions to create and drive a shared vision of constant uptime and happy gamers(Microsoft system title: Program Manager I 2007-2010 & Program Manager II 2010-2013)

Managed ongoing priorities to support and solve internal and external clients’ needs for remote desktop managementBrainstormed and implemented actionable strategies for managing multi-tiered worldwide service infrastructureQuickly triaged issues to identify pain points and pulled in expert resources as needed

Provided Premier and Professional levels of support to Microsoft customers in a timely and complete manner Maintained knowledge and leveraged technical peers to flexibly support IT service infrastructures of all sizes