Christopher Labatt-Simon Email & Phone Number

New York, New York, Us

- Second in command of this growing e-commerce SaaS company. Provide an alter ego to my excellent CEO in strategy and product development, and complement his broad skills by focusing on customer facing components and the "business" of the company (i.e. customer support, professional services, sales, marketing) in addition to HR, finance and legal.- Establish policies and procedures to promote company culture and vision, and mentor and grow team members.- Responsible for designing, planning and implementing strategic operational and financial controls and processes to successfully execute overall strategic goals.- Identify approaches to automate tasks (where possible) or create role efficiency in order to minimize organizational costs while maximizing the quality of customer experience.- Develop and manage to metrics and KPIs to understand the effect changes we make have on various business objectives, such as retention/churn, revenue expansion, CAC, LTV, Leads, Marketing Engagement and more.- Manage financial statements, bank relationships, cash flow, financial projections, financial controls in addition to ensuring cost controls and intelligent spending (small growing business = cash flow is king!)- Oversee daily operations and finances of the company.- Participate in expansion opportunities and fundraising ventures.- Investigate how new technologies such as AI bots, on demand training, in-app messaging and more can be used to increase customer and prospect service, improve efficiency of information delivery and minimize cost growths within the corporation.- Continue to implement tools such as Salesforce, Asana, Jira, and Freshdesk along with connections through systems such as Stripe, Zapier and more.- Manage various strategic partnerships with companies like eBay, ShipStation and more.

New York, New York, Us

SureDone provides a scalable and unified e-commerce platform for managing listing, orders and fulfillment to multiple online channels, including eBay and Amazon. Enter and manage your products in a single interface and list everywhere. Highly scalable enterprise level bulk product management plus a comprehensive API for extending and integrating.- Senior member of the leadership team responsible for strategy and operational implementation.- Responsible for overall finance, operational efficiency, plus sales, marketing, customer success, customer service, customer onboarding and managed/professional service departments (everything except for the product and development team).- Analyze and refine our companywide processes and manage company growth and performance.- Define, develop, monitor and proactively react to metrics and key performance indicators.- Manage operational and strategic finances, including cash flow, income and balance sheet.- Work with the CEO to develop and execute fundraising strategies.

New York, New York, Us

SureDone is a fast-growth funded startup and is a recognized leader in the multichannel e-commerce space. Through the use of our product, our customers are able to work less, sell more product, reach more people and expand faster, resulting in more time to focus on their business strengths and higher revenues and profitability.The SureDone platform is a high speed and highly scalable SaaS solution for small businesses through enterprise, providing a unified listing service across multiple e-commerce channels such as eBay and Amazon, and includes centralized inventory management, bulk product management, an integrated webstore and an accessible API to allow for integrations with third party shipping, logistics, warehouse management and other software.As VP of Customer Success at SureDone, my responsibilities include: • Be part of the leadership team providing growth, operational and strategy development to this rapidly growing SaaS company in their next phase of development.• Overall responsibility and management of the Onboarding, Training, Tier 1 and Tier 3 Support and Account Management groups to ensure our platform, services and support are aligned with our customer's objectives and mission• Responsibility of developing new processes and approaches to make the onboarding and support processes more efficient and effective while improving the level of customer touch they provide• Responsibility for identifying root causes for customer churn and implementing new methods to improve customer retainment• Lead various strategic business development, marketing, technology, finance, HR, process, and operational activities.• Implemented SalesForce to manage the customer lifecycle from marketing to sales to onboarding. Includes significant custom development, process implementation and integration with external tools.

Troy, Ny, Us

Short term role to provide high impact growth oriented changes. Ithos Global is a leading enterprise software solutions provider focused on international regulatory compliance reporting throughout product lifecycles in the cosmetic, chemical, consumer packaged goods and food industries. By combining regulatory compliance content, and advanced information indexing and retrieval techniques with product lifecycle management (PLM) applications, Ithos Global improves speed to product launch in new and existing markets, integrates regulatory compliance content into existing systems, streamlines and reduces the cost of creating regulatory compliance documents and reports, and improves the quality of regulatory compliance reporting at small, mid-market and enterprise organizations. As Chief Strategy Officer, my responsibilities included: • Be part of the leadership team providing growth, operational and technology strategy development to this rapidly growing software company in their next phase of development.• Overall responsibility and management for the continued development of a Software as a Service (SaaS) version of the Ithos Global software suite, including working with external and internal staff to develop architecture, specifications, resource allocation, pitch decks and funding requests to support its build and implementation.• Lead the charge to enhance the existing quality controls and processes around our comprehensive international regulatory content updates and additions.• Support the development of strategic materials, relationships and internal structures while leading the search for continued funding events and M&A activities.• Assist with activities and management of key accounts ensuring their delight with our products and services, and developing strategic roadmaps to focus on their future success.• Lead various strategic business development, marketing, technology, finance, legal, process, and operational activities.

Internet Marketing Ninjas employs approximately 100 people and specializes in organic search engine optimization with a focus on link building campaigns. In addition, they offered a suite of SEO tools and web design and content services. My focus was on operational and strategy innovation.My responsibilities and experiences included:• Direct management of the Application Development, Creative/Web Design, Information Technology and Community Operations departments, in addition to supporting legal, corporate operations and finance components of the company• Led several successful high tech acquisitions including due diligence, negotiations, legal oversight, financial oversight, closing and post-acquisition integration• Developed solutions focused on the delivery of SEO on-page web development and conversion optimized web sites while maintaining branding and artistic look and feel• Managed the operations of several Internet communities with memberships exceeding one million users• Implemented standards, operational policies and procedures to radically improve employee and departmental accountability, visibility, communications and scalability.• Developed multi-year strategic plan incorporating cost controls and strategy, including technology consolidation and company wide application consolidation and user management• Converted the creative group from a cost center to a profit center• Worked as part of a leadership team to develop long term strategies and innovations to ensure the organization continues to lead the industry and to improve EBITDA and profitability

Albany, Ny, Us

Post-transition of the D&D Consulting acquisition, my focus is on new market development, customer development and retention, product development and on M&A activities with our parent private equity holding company.• Analyze and develop programs to address new market segments enabling the delivery of cloud based services to these markets.• Identify strategic acquisition or investment targets and perform due diligence to understand their offerings, the opportunity they present, their industry, competition, investment requirements, investment return, marketing and sales, delivery, owner/management/employee details, specific company logistics (licenses, certifications, etc.), terms of sale, and various financial aspects.

Albany, Ny, Us

D&D Consulting was acquired by a private equity firm with holdings in cloud computing and managed services. My initial focus was on transition, integration, product development and business development involving advanced technologies. Responsibilities included:• Architect new cloud, managed services and recurring revenue product and service offerings for D&D Consulting utilizing capabilities from our existing solution set and the solution sets of sister companies within the portfolio• Interface with employees, strategic customers, and partners to develop sales opportunities leveraging our existing and new advanced and emerging technology solution sets• Work with new management team to transition financial and human resource functions to existing portfolio companies of the acquirer

Albany, Ny, Us

During this time my primary role was to position D&D Consulting for acquisition.• Independently, and also utilizing M&A firms, identified organizations that could be considered a potential suitor of D&D. Developed relationships with these organizations and correctly positioned D&D as a strategic fit for acquisition• Developed business summaries and presentations highlighting strengths, skills, capabilities and performance of D&D• Developed financial statements, forecasts, cost analyses, utilization reports and other financial and operational documents for use in due diligence• Analyzed, proposed and negotiated deal structures with suitors

Albany, Ny, Us

In this role I established and grew a technology organization from no revenue and capital to near $10mm in top line revenue including $1.8mm in professional services. D&D Consulting focuses on providing IT solutions and consulting services to midsize and large government and private sector entities. Tasks performed on a regular basis include:• Set organizational strategy including company focus, product and service set and organizational structure• Develop and implement advanced and emerging technology solutions and capabilities within the D&D sales and engineering teams and promote these solutions to customers and partners• Manage day to day operations including financial oversight, executive leadership, decision making, service delivery, marketing and sales and other operational functions as required• Analyze financial performance and key performance indicators and adjust corporate approach as necessary to improve profitability, increase efficiency and ensure appropriate levels of expenditure• Develop and execute restructuring plans as necessary, inclusive of employees, partnerships, service offerings and fixed and variable expenditures• Develop and/or negotiate legal and financial contracts to support D&D business functions• Hire and manage an executive staff supporting each department of D&D Consulting• Represent D&D to local, national and trade press and events• Meet with strategic customers to promote D&D brand awareness and solutions• Meet with partners to maintain relationships and determine shared strategic goals• Maintain employee morale and retention through events such as “All-Hands Meetings”, team building exercises and other actions as appropriate

Management

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