Chris Maat Email & Phone Number

Amsterdam En Omgeving, Nederland

Position ResponsibilitiesConsistently leveraging data specific to their market available in Expedia’s proprietary market insights and activity prioritization dashboard, and leveraging their local market knowledge. Furthermore:• Build and progressively expand their portfolio of local hotel partners by introducing prospective high potential partners to Expedia’s global value proposition• Develop and sustain strong partner relationships by providing relevant data insights and superior support services to hotel partners (revenue management advice and marketing opportunities)• Ensure that their partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion• Secure additional inventory over high demand and compression periods to satisfy customers’ needs• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.• Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:•Unique market insights (partner reports, competitive data, key performance drivers)•Revenue management tools (dynamic promotions, packages, fenced deals, mobile)•Marketing and merchandising opportunities•Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities•Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)• Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry• Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on best practices• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership

Pffafikon, Switzerland

From a central location in Switzerland 1 International team of contract managers is appointed to contract the total portfolio of accommodations (about 7000 accommodations which vary between campsites to 5* deluxe hotels all over Europe). My main contracting destinations during these 13 years for Thomas Cook brands are in Italy (Tuscany, Umbria, Lazio, Adriatic coast, Lakes (Garda, Como and Maggiore)), Austria (Tirol and Salzburgerland), Germany (northern part) and Holland.Working from my home based office or travelling about 10 to 14 weeks per year. Besides the individual contracts I owned the responsibility for the partnerships with chains like UNA hotels, Best Western, Steigenberger hotels, Center Parcs, Westcord, Hampshire hotels and Sandton hotels. Also camping brands like Happy Camp and Tohapi/Canvas were my responsibility for several years. These accounts each had a turnover between 100k and 3,5 Mio Euro.During 2013 I have led a group of 7 contract managers as a Deputy manager Contracting.Main tasks:- to contract specific destinations and manage key account supplier relationships within the regions- to ensure that the data base is fully uploaded and maintained for the specific destinations and key account suppliers.- to act as escalation point in contractual / supplier relations where the internal department which is primarily responsible, has been unable to resolve an issue such as quality assurance, accounts payable and product and sales.- to leverage supplier relationships to drive value for the group without sacrificing customer care.- to identify new opportunities for product improvement- to identify threats to the business in the region and develop a strategy to minimize the risk in close collaboration with the regional manager.- (re)negotiate promotions to have the rates leveled with our competitors;- on a weekly base making analyses on the sales results;- visit trade fairs;

Hoofddorp, Netherlands

Coming back at Thomas Cook again starting contracting again in destinations like Italy (Tuscany, Umbria, Lazio, Adriatic coast, Lakes (Garda, Como and Maggiore)), Austria (Tirol and Salzburgerland), Germany (northern part) and Holland.Main tasks:- responsible for your part of the portfolio about 300 contracts to have enough available rooms;- (re)negotiate promotions to have the rates levelled with our competitors;- on a weekly base making analyses on the sales results;- visit trade fairs;- acquisition for new properties;- maintaining the relation with existing accommodations by doing random checks and manage the partnerships.

Ridderkerk, Netherlands

Being a Senior Product manager you have the task to be responsible for self-drive holidays to Austria during Summer and the Wintersport destinations. Every year you prepare the new planning and strategy by analyzing variety of offers and the product from your competitors. You are also visiting and contracting the accommodations. You prepare the package deals and make sure everything is bookable in time online and offline. During the sales season on a regularly base you monitor and steer the results.Main tasks:- Production of the brochure Wintersport and Oostenrijk (Summer)- Produce and present a annual product plan based on sales reports, market information.- Prospection and Contracting of accommodations- Calculation, setting up margin schedules- responsible for content which is being used on- and offline.- Follow up on a weekly base sales and occupancy reports.- Set up sales plan together with marketing and sales department- Analyse competitors

Hoofddorp, Netherlands

Noordwijk, Zuid-Holland

As traffic manager you were responsible for the whole operation to organize the travel per coach from different pick-up points in the Netherlands to different holiday destinations in Europe. Every week between 15 and 40 coaches were hired and scheduled to bring customers from different Touroperators to their holiday destination. Together with an assistant we were responsible for the whole operation from hiring the coaches, instruct the drivers with proper manuals and passenger lists, hotel reservations, additional transfers and maintaining the relations with different Touroperators.Main tasks:- planning and yielding of coach capacity on several European destination during Summer and Winterseason;- (re)negotiate promotions to have the rates leveled with our competitors;- on a weekly base making analyses on the sales results;- arrange documents, passenger lists, transfers and overnight stays for coach drivers;- maintaining the relation with existing partners, coach companies by doing random visits and manage the partnerships.

Alphen Aan Den Rijn, Zuid-Holland

Labyrinth Outdoor & Travel, this agency started organizing holidays for youngster from 18 to 30 years doing all kind of outdoor activities all over Europe and beach holidays in Spain, France, Italy and Croatia. With a small team I was responsible to set up the sales organization and get our product known at the travel agents all over the Netherlands. Besides the outdoor holidays our event department was also organizing all kinds of Incentives and events.Main tasks:- Leading a team of office staff who were responsible for processing the reservations.- Production work, like visiting locations, photo shoots, producing the new travel brochures, visiting travel fairs.- Onside Support at events and incentives in Benelux.

Amsterdam, Netherlands

The Hague Area, Netherlands

Main tasks;- On a daily basis processing request for groups incentives.- sales visits to potential customers and companies.- setting up programs, negotiating rates for activities, drinks, meals and hotelstays.In total we organised on a annual base about 300 groups incentives with a average of 35 participants per group.

Haarlem, Netherlands

Main tasks:- taking reservations by telephone for trips by coach for groups and individuals.- support the product department by selecting hotels and programming- setting up a groups & incentives department which makes tailor-made incentives. I organised a 4 day visit of Dutch writers from the publisher "De Bezige Bij" to the annual book-fair in Frankfurt.