Chris Macalpine Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

• Orchestrated client engagements to optimize the utilization of the no-code anti-fraud platform, fostering substantial growth for prominent clients such as Crypto.com and Intuit (1 million+ ARR).• Innovated and implemented scalable processes to drive internal growth and ensure client satisfaction, enhancing both revenue and customer retention.• Cultivated strong client relationships through strategic communication plans and collaborative project management, fostering trust and loyalty.• Spearheaded expansion initiatives, upselling opportunities, and renewals through strategic consulting, maximizing revenue and fostering long-term partnerships.

Philadelphia, Pa, Us

• Managed strategic client relationships to maximize the value of centralized company knowledge, servicing key clients including Airtable, Square, Brex, and Juniper Networks (with ARR starting from 250k).• Facilitated end-to-end account activation processes, including implementation, onboarding, and driving account usage growth to realize full benefits.• Identified and capitalized on expansion, upsell, and renewal opportunities through strategic and collaborative approaches, ensuring sustained revenue growth and client satisfaction.• Conducted thorough feedback analysis to continuously refine strategy planning, enhancing customer satisfaction and optimizing the customer journey for improved retention and growth.

• Leveraged deep market analysis and comprehensive understanding of client demographics to tailor sales strategies and drive revenue growth.• Implemented proactive measures for customer retention and satisfaction, continuously refining strategies based on feedback analysis and market trends.• Demonstrated ownership and accountability in exceeding sales targets and fostering long-term client relationships, positioning the company as a trusted partner in the hospitality and tourism sectors.

New York, Ny, Us

• Streamlined the rapid onboarding process for Tier 1 asset managers globally, ensuring compliance with stringent regulations while expediting time-to-market.• Led the management of a multi-billion dollar Indian P-Note bank client onboarding pipeline, exceeding expectations by swiftly resolving client queries through effective cross-departmental collaboration.• Demonstrated expertise in product knowledge and market analysis to mitigate risks and enhance client satisfaction, fostering long-term partnerships and revenue growth.• Developed and executed strategic planning initiatives to optimize client retention and upsell opportunities, leveraging comprehensive training and communication strategies to drive usage increase and customer satisfaction.

Geneva, Ch

Managed the Resettlement Department for the UNHCR’s Hong Kong office.Responsibilities and Accomplishments: • Oversaw resettlement due diligence, conducted expanded due diligence and background checks; • Communicated regularly with, amongst others, the HK Goverment, the Dept. of Homeland Security, US State Department and the Canadian Consular Section; • Led the professional development of team members with a focus on broadening skill-bases;  Ensure operational governance mechanisms were followed while monitoring for fraudulent acts; • Justified budgetary increases required for the expansion of the team.

Geneva, Ch

Managed the Anti-Fraud Unit with a team of 3-5 to investigate fraudulent acts in refugee camps.Responsibilities and Accomplishments: • Oversaw fraud investigations across refugee camps and ensured creation of risk mitigation strategies.• Worked with local and international government representatives and stakeholders including asylum seekers and refugees to ensure fraud free resettlement submissions.• Adjudicated c.30 cases per month, created anti-fraud and risk mitigation strategies to combat malfeasance.• Supervised and developed staff in both the Resettlement and Investigation teams.

Bangkok, Th

Ensured the completion of a project in Bangkok, Thailand to push for Olympic recognition.Responsibilities and Accomplishments: • Conceived a project to use national federations to promote social policy and so promote the WMC; • Liaised with international partners as the organisational focal point to ensure project viability; • Established a template project methodology to be implemented by national federations; • Designed a structural template for a multi-national rollout to establish the project.

Geneva, Ch

Conducted forensic interviews, due diligence and credibility analysis of asylum applications.Responsibilities and Accomplishments: • Processed 25 asylum claims monthly via forensic interviews, document reviews, and comparative analysis. • Identified vulnerables within the population and provided assistance to access (legal, medical, financial).• Mentored staff in forensic interviewing, refugee population nuance, and best practice guidelines.• Ensured collaboration with NGO and government stakeholders for the security and survival of at-risk populations.

Geneva, Ch

Conducted forensic interviews, due diligence and credibility analysis of asylum applications.Responsibilities and Accomplishments: • Specialised in cases from APAC and Africa requiring extensive knowledge on regional geo-politics; • Determined credibility of testimonies obtained through face to face forensic interviewing; • Prevented the deportation of refugees at ports of entry while often opposed by hostile embassy staff; • Conducted screening interviews to determine vulnerable individuals for prioritisation; • Assisted in the training of officers seconded from the Hong Kong Immigration department; • Conducted trainings for interpreters and staff on policy and procedural changes.