Chris Macalpine Email and Phone Number
Chris Macalpine work email
- Valid
Chris Macalpine personal email
- Valid
Customer Success Manager at Unit21 | KCS V6 Practices CertifiedCustomer Success Manager at Unit21 | Relationship Management, Fraud Investigation, Risk AssessmentCustomer Success Manager with Compliance and Fraud Prevention ExpertiseAs a Customer Success Manager at Unit21, I leveraged my KCS V6 Practices certification and over 11 years of experience in risk assessment, account management, compliance and fraud investigation to deliver value to Enterprise/Multi-National clients. I have worked in diverse and challenging settings across Asia and the USA, including refugee camps, supranational organizations, and Tier 1 financial service firms.My core competencies include building trust and rapport with clients, consulting expansion, upsell, and renewal opportunities, devising and iterating processes to meet client needs, and facilitating full cycle account activation. I have also acquired and developed client relationships in the Food and Beverage sector, collaborating on events and promotions to increase their revenue and mitigate churn. I am passionate about Customer Success, Knowledge Management, Partnerships, and Social Impact fields.
-
Investor Relations ManagerPreferrd.IoSan Francisco, Ca, Us
-
Customer Success ManagerUnit21 2021 - 2022San Francisco, California, Us• Orchestrated client engagements to optimize the utilization of the no-code anti-fraud platform, fostering substantial growth for prominent clients such as Crypto.com and Intuit (1 million+ ARR).• Innovated and implemented scalable processes to drive internal growth and ensure client satisfaction, enhancing both revenue and customer retention.• Cultivated strong client relationships through strategic communication plans and collaborative project management, fostering trust and loyalty.• Spearheaded expansion initiatives, upselling opportunities, and renewals through strategic consulting, maximizing revenue and fostering long-term partnerships. -
Senior Customer Success Manager (Strategic/Enterprise Accounts)Guru (Getguru.Com) 2018 - 2020Philadelphia, Pa, Us• Managed strategic client relationships to maximize the value of centralized company knowledge, servicing key clients including Airtable, Square, Brex, and Juniper Networks (with ARR starting from 250k).• Facilitated end-to-end account activation processes, including implementation, onboarding, and driving account usage growth to realize full benefits.• Identified and capitalized on expansion, upsell, and renewal opportunities through strategic and collaborative approaches, ensuring sustained revenue growth and client satisfaction.• Conducted thorough feedback analysis to continuously refine strategy planning, enhancing customer satisfaction and optimizing the customer journey for improved retention and growth. -
Key Account ManagerGolden Gate Wine 2017 - 2018• Leveraged deep market analysis and comprehensive understanding of client demographics to tailor sales strategies and drive revenue growth.• Implemented proactive measures for customer retention and satisfaction, continuously refining strategies based on feedback analysis and market trends.• Demonstrated ownership and accountability in exceeding sales targets and fostering long-term client relationships, positioning the company as a trusted partner in the hospitality and tourism sectors.
-
Kyc SpecialistJ.P. Morgan Jul 2015 - Dec 2016New York, Ny, Us• Streamlined the rapid onboarding process for Tier 1 asset managers globally, ensuring compliance with stringent regulations while expediting time-to-market.• Led the management of a multi-billion dollar Indian P-Note bank client onboarding pipeline, exceeding expectations by swiftly resolving client queries through effective cross-departmental collaboration.• Demonstrated expertise in product knowledge and market analysis to mitigate risks and enhance client satisfaction, fostering long-term partnerships and revenue growth.• Developed and executed strategic planning initiatives to optimize client retention and upsell opportunities, leveraging comprehensive training and communication strategies to drive usage increase and customer satisfaction. -
Acting Resettlement OfficerUnhcr Aug 2014 - Dec 2014Geneva, ChManaged the Resettlement Department for the UNHCR’s Hong Kong office.Responsibilities and Accomplishments: • Oversaw resettlement due diligence, conducted expanded due diligence and background checks; • Communicated regularly with, amongst others, the HK Goverment, the Dept. of Homeland Security, US State Department and the Canadian Consular Section; • Led the professional development of team members with a focus on broadening skill-bases; Ensure operational governance mechanisms were followed while monitoring for fraudulent acts; • Justified budgetary increases required for the expansion of the team. -
Anti-Fraud Team LeaderUnhcr Apr 2011 - Dec 2013Geneva, ChManaged the Anti-Fraud Unit with a team of 3-5 to investigate fraudulent acts in refugee camps.Responsibilities and Accomplishments: • Oversaw fraud investigations across refugee camps and ensured creation of risk mitigation strategies.• Worked with local and international government representatives and stakeholders including asylum seekers and refugees to ensure fraud free resettlement submissions.• Adjudicated c.30 cases per month, created anti-fraud and risk mitigation strategies to combat malfeasance.• Supervised and developed staff in both the Resettlement and Investigation teams.
-
Social Projects DirectorWorld Muaythai Council Feb 2011 - May 2011Bangkok, ThEnsured the completion of a project in Bangkok, Thailand to push for Olympic recognition.Responsibilities and Accomplishments: • Conceived a project to use national federations to promote social policy and so promote the WMC; • Liaised with international partners as the organisational focal point to ensure project viability; • Established a template project methodology to be implemented by national federations; • Designed a structural template for a multi-national rollout to establish the project. -
Eligibility Officer (International Staff)Unhcr Jul 2009 - Dec 2010Geneva, ChConducted forensic interviews, due diligence and credibility analysis of asylum applications.Responsibilities and Accomplishments: • Processed 25 asylum claims monthly via forensic interviews, document reviews, and comparative analysis. • Identified vulnerables within the population and provided assistance to access (legal, medical, financial).• Mentored staff in forensic interviewing, refugee population nuance, and best practice guidelines.• Ensured collaboration with NGO and government stakeholders for the security and survival of at-risk populations.
-
Eligibility Officer (National)Unhcr May 2008 - Jun 2009Geneva, ChConducted forensic interviews, due diligence and credibility analysis of asylum applications.Responsibilities and Accomplishments: • Specialised in cases from APAC and Africa requiring extensive knowledge on regional geo-politics; • Determined credibility of testimonies obtained through face to face forensic interviewing; • Prevented the deportation of refugees at ports of entry while often opposed by hostile embassy staff; • Conducted screening interviews to determine vulnerable individuals for prioritisation; • Assisted in the training of officers seconded from the Hong Kong Immigration department; • Conducted trainings for interpreters and staff on policy and procedural changes.
Chris Macalpine Skills
Chris Macalpine Education Details
-
University Of Oxford(Research Masters In Migration Studies)
Frequently Asked Questions about Chris Macalpine
What company does Chris Macalpine work for?
Chris Macalpine works for Preferrd.io
What is Chris Macalpine's role at the current company?
Chris Macalpine's current role is Investor Relations Manager.
What is Chris Macalpine's email address?
Chris Macalpine's email address is ch****@****it21.ai
What schools did Chris Macalpine attend?
Chris Macalpine attended University Of Oxford.
What are some of Chris Macalpine's interests?
Chris Macalpine has interest in Health And Wellness.
What skills is Chris Macalpine known for?
Chris Macalpine has skills like Refugees, Analysis, Policy, Public Policy, Due Diligence, Human Rights, Training, Research, Policy Analysis, Interviews, Editing, Investigation.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial