Chris Madden Email & Phone Number

Sydney, Australia

Working with clients and colleagues to build and implement contemporary IT Operating Models. This levers a ValueFlow IT approach developed from long experience in IT and ITSM and strongly informed by recent high value patterns. These patterns include Cloud, SIAM and DevOps.Very pleased to be undertaking open, customer focussed advisory work that delivers pragmatic outcomes.

Sydney, Australia

Reported to the Head of Service Management Office - responsible for the AMP Cloud program. The Cloud Orchestration and Operations transition consulting role helped ensure suitable IaaS Cloud Services are available to AMP IT teams. This involved Service Design and Integration development work in close association with the service vendor, Infosys, as well as the Cloud Migration program and AMP Service Delivery. Overcame significant process improvement challenges for the evolving AMP… Show more Reported to the Head of Service Management Office - responsible for the AMP Cloud program. The Cloud Orchestration and Operations transition consulting role helped ensure suitable IaaS Cloud Services are available to AMP IT teams. This involved Service Design and Integration development work in close association with the service vendor, Infosys, as well as the Cloud Migration program and AMP Service Delivery. Overcame significant process improvement challenges for the evolving AMP Cloud’ IaaS’ service design. Show less

Sydney, Australia

Managed a team of ITSM specialists and process leads (direct and indirect reports) as well as accountability for the Service Desk for Sydney Water IT. Responsible for significant ITSM process and tools upgrades in 2010 (Remedy) and further detailed tools analysis in 2013 for Remedy and ServiceNow. Worked with IT Management and specialist to deliver the Release and Deployment capability uplift.Previously managed the Service Activation team, a Service Design and Transition function and… Show more Managed a team of ITSM specialists and process leads (direct and indirect reports) as well as accountability for the Service Desk for Sydney Water IT. Responsible for significant ITSM process and tools upgrades in 2010 (Remedy) and further detailed tools analysis in 2013 for Remedy and ServiceNow. Worked with IT Management and specialist to deliver the Release and Deployment capability uplift.Previously managed the Service Activation team, a Service Design and Transition function and concept developed by Sydney Water with assistance from Oakton that won the 2008 itSMF Innovation of the Year. Show less

Sydney, Australia

Working as a Senior Consultant in the Integration and Development and Enterprise Architecture practices in New South Wales. Based on broad experience of consulting assignments including work across the Plan, Deliver and Operate services model that Oakton undertakes.

Sydney, Australia

NZ and Australian based IT integration companies. Datacom had 2000 staff in NZ, Australia and Malaysia and acquired the SolNet Australian team in 2004.Business Solutions Practice Principal Consultant. One of a newly formed three person consulting/architecture team reporting directly to the NSW Systems Director. The role included billable consulting, presales and setting corporate architecture and IT management standards. Specialised in ITSM (ITIL) after successfully completing… Show more NZ and Australian based IT integration companies. Datacom had 2000 staff in NZ, Australia and Malaysia and acquired the SolNet Australian team in 2004.Business Solutions Practice Principal Consultant. One of a newly formed three person consulting/architecture team reporting directly to the NSW Systems Director. The role included billable consulting, presales and setting corporate architecture and IT management standards. Specialised in ITSM (ITIL) after successfully completing ITIL 'masters' training. Also managed the testing services practice.Previous role was as the open systems practice manager for the acquired SolNet team. Show less

Sydney, Australia

Managed the professional services team spanning architecture, business analysis, project management, development and technical support.Provided pre-sales support role for the account management team including requirements capture, product recommendations and response preparationCarried out consulting assignments including specialist assignments in integration and interoperability within the pharmaceutical and utilities (Gas) industry

Sydney Area, Australia

Senior Consultant and Analyst - eCommerce:Project manager and senior team member respectively in diverse domains such as digital rights management, supply chain messaging and interoperability Activities spanned multiple industry sectors including financial services, utilities, retail, health, government and telecommunicationsSolution architect for the national telecommunications industry Electronic Information Exchange initiative, including the key recommendations of an… Show more Senior Consultant and Analyst - eCommerce:Project manager and senior team member respectively in diverse domains such as digital rights management, supply chain messaging and interoperability Activities spanned multiple industry sectors including financial services, utilities, retail, health, government and telecommunicationsSolution architect for the national telecommunications industry Electronic Information Exchange initiative, including the key recommendations of an ebXML framework approach now adopted and being implemented Analyst for the development of detailed requirements for the Macquarie Bank /Fairfax Trading Room joint venture. Scope included funds management and equitiesParticipated variously in the SuperEC process and advocated the methodologies applied there in other industry domainsProvided due diligence on the purchase of the Macquarie Bank account aggregation business Show less

Sydney, Australia

Co founded Nuix Pty Ltd from conception, fund raising through to early intensive R&D effort. Left due to family commitments, returning to Consulting. Achievements:Raised initial $1.8 million funding through business angel investment and an eventual $6.5 million via further capital raisings and grant fundingDesigned customer focused financial services adviser and services model. This model evolved into an innovative research and development software company building support… Show more Co founded Nuix Pty Ltd from conception, fund raising through to early intensive R&D effort. Left due to family commitments, returning to Consulting. Achievements:Raised initial $1.8 million funding through business angel investment and an eventual $6.5 million via further capital raisings and grant fundingDesigned customer focused financial services adviser and services model. This model evolved into an innovative research and development software company building support mechanisms for complex transactions and forensic metadata analysis.Co-built technical, administrative and engagement teamCompany now has a worldwide footprint ( offices in Australia, North America and Europe serving 30 countries). Show less

Sydney, Australia

Premier eCommerce advisory and consulting organisation (consulting and research was leading edge and well before E/Commerce became mainstream).Multiple Commerce consulting assignments over four years. Focus was in Financial Services and integration: Analysis and consulting in the funds management and advisor support areas including financial advisor software platforms and funds management transaction integration models. Established grounds for a professional services… Show more Premier eCommerce advisory and consulting organisation (consulting and research was leading edge and well before E/Commerce became mainstream).Multiple Commerce consulting assignments over four years. Focus was in Financial Services and integration: Analysis and consulting in the funds management and advisor support areas including financial advisor software platforms and funds management transaction integration models. Established grounds for a professional services joint venture between PMSC Australia (insurance and superannuation) and ETCUndertook due diligence for the purchase of InvestmentLink Pty Ltd Show less