Chris Malak Email and Phone Number
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Chris Malak personal email
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Chris Malak is a Data Manager and Developer at Virginia Conference of The United Methodist Church. He possess expertise in databases, sql, business analysis, microsoft sql server, troubleshooting and 29 more skills. He is proficient in English. Colleagues describe him as "When I worked with Chris, he always maintained a high level of professionalism and expertise in his position as analyst at IBS. I could count on his support of the Customer Service group, as well as his playing a part in my mentoring process to better understand the software our company produced. Chris also served as an excellent advisor on advanced technical issues."
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Data Manager And DeveloperVirginia Conference Of The United Methodist ChurchRichmond, Va, Us -
Data Manager/ DeveloperVirginia Conference Of The United Methodist Church Jan 2018 - PresentRichmond, Virginia Area• Develop and maintain a comprehensive data solution for the Conference, integrating all available data sources into a cohesive representation of reality.• Implement and maintain data synchronization (ETL) across the various systems of the Conference, to allow less manpower to be devoted to manual entry and manipulation of data.• Develop and maintain an effective Business Intelligence solution for the Conference, allowing stakeholders to easily access data in an actionable way.
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Principal Bi EngineerEzlinks Golf Llc Mar 2017 - Jan 2018Richmond, Virginia Area• Serve as primary subject matter expert and programming resource for BI/Reporting in all former IBS products• Function as a member of the larger BI team in an Agile Scrum environment• Identify and define reporting objectives for the project team concerning the IBS product suite.• Develop and maintain reporting dashboards and other tools for Customer support, including integration work with third party products -
Development AnalystIntegrated Business Systems Oct 2013 - Mar 2017Richmond, Virginia Area• Resume previous duties as Development Analyst, with additional responsibilities.• Serve as primary ETL resource for translation of various databases into company's Cloud-Based Business Intelligence product.• Assist Senior developers in fielding and fulfilling API requests and queries from third party software partners• Define and maintain standards for reporting solutions, with respect to adequate data collection, adherence to business practices, data validation, and report formatting.
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Software Qa Manager (Interim)Ibs Club Software Jun 2013 - Oct 2013Richmond, Virginia Area• Directed scheduling and resource allocation for testing multiple development projects in a dynamic environment• Managed development and maintenance of test plans for company's suite of products• Oversaw acquisition and development of additional QA resources• Communicated status and progress of ongoing projects to stakeholders
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Development Manager (Interim)Integrated Business Systems Dec 2012 - Jun 2013Richmond, Virginia Area• Administratively manage a diverse team of developers engaged in multiple software development projects in a matrix-based environment• Served as single collection and distribution point for incoming development escalations from Customer Service and Installation Departments• Developed internal reporting tools to assist company leadership in monitoring development status, goals, and progress.
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Development AnalystIntegrated Business Systems Dec 2011 - Dec 2012• Performed a variety of functions to complement and augment the development capabilities at Integrated Business Systems. • Worked with clients in an Business Analyst capacity to discern user processes and business needs, and developed user specifications for future development.• Created custom reports using a variety of means (SSRS, ActiveReports, etc) to meet immediate customer reporting needs, as well as internal reporting requirements.• Managed development projects from requirements gathering to QA and release.• Handled incoming escalations from the Installation and Customer Service Departments.• Performed advanced data intervention for customers in cases where needed.• Supplemented QA efforts when needed.• Served as a subject matter expert in various areas involving both the IBS software and current industry practices.
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Support AnalystIntegrated Business Systems May 2008 - Dec 2011Richmond, Virginia Area• Functioned as a third tier of Customer Service, handling escalated customer issues of high complexity or sensitivity.• Served as a technical resource for customer service staff in execution of their day-to-day duties• Performed complex data intervention in cases where needed• Developed a new SQL-Based data aggregation methodology for customer data that grew into the core of the company's Business Intelligence offering.• Designed, implemented, and maintained department's Microsoft Sharepoint page• Served as subject matter expert on customer business practices to other departments and internal stakeholders• Developed a new "Injection" based method of report creation that allowed custom reports to be implemented at customer locations without upgrades• Performed initial training, mentoring, and ongoing skill development of customer service technicians
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Development Project CoordinatorIntegrated Business Systems Mar 2007 - May 2008Richmond, Virginia Area• Created and maintained project schedules, status reports, and other documentation necessary for effective management of ongoing software development projects.• Served as Beta Program Coordinator for the rollout of the company's next-generation, .NET-based platform.• Triaged and managed assignment of critical issues discovered in Beta, maintained communication with the end user regarding disposition, and coordinated development resources to ensure resolution of issues in a timely fashion.• Served as liaison between development and customer service staff, coordinating service rendered to Beta partners by the customer service and installation departments. • Developed and tracked new metrics concerning Beta software performance in the field.
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Post-Installation CoordinatorIntegrated Business Systems Aug 2005 - Mar 2007Richmond, Virginia Area• Managed the transition of newly installed IBS clients from a post-installation, intensive-care environment to normal technical support.• Assessed newly installed IBS clients for further training and configuration needs, and assisted the course staff in reconfiguration and training capacities.• Communicated IBS policies and support expectations to new clients• Identified customer-communicated areas for improvement and software vulnerabilities and escalated these to the proper divisions for consideration and corrective action.• Assisted support technicians to resolve support calls involving complex accounting issues, QuickBooks, or Microsoft Small Business Manager.
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Support TechnicianIntegrated Business Systems May 2005 - Aug 2005Richmond, Virginia Area• Received incoming calls from IBS customers and resolved them, utilizing standardized troubleshooting techniques and the appropriate escalation path• Maintained current standards for call length, support expectations, customer satisfaction, and quality.
Chris Malak Skills
Chris Malak Education Details
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Business Administration -
Computer Science
Frequently Asked Questions about Chris Malak
What company does Chris Malak work for?
Chris Malak works for Virginia Conference Of The United Methodist Church
What is Chris Malak's role at the current company?
Chris Malak's current role is Data Manager and Developer.
What is Chris Malak's email address?
Chris Malak's email address is ch****@****umc.org
What is Chris Malak's direct phone number?
Chris Malak's direct phone number is +180424*****
What schools did Chris Malak attend?
Chris Malak attended Virginia Commonwealth University, Virginia Commonwealth University.
What are some of Chris Malak's interests?
Chris Malak has interest in Science And Technology.
What skills is Chris Malak known for?
Chris Malak has skills like Databases, Sql, Business Analysis, Microsoft Sql Server, Troubleshooting, Software Documentation, Database Design, Ssrs, Software Development, Sharepoint, Vb.net, Business Intelligence.
Who are Chris Malak's colleagues?
Chris Malak's colleagues are Sam Duenckel, Mark Roscoe, Carroll Carter, Don Rogers, Deb Washer, Gordon Meriwether, Jonathan Page.
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