Chris Mankelow Email & Phone Number

Redhill, GB

Managing the relationship between the NGB at the centre and the County Boards. Together, we are jointly responsible for leading and delivering growth & participation in recreational cricket.

Hove, England, United Kingdom

Providing strategic guidance and leadership to an established private care home business. I have responsibility for remuneration and business performance. I also take a particular interest in residents' activities and wellbeing.

London, United Kingdom

In order that the Park is able to maintain its financial sustainability whilst reducing public subsidies, I'm responsible for generating new income and cost saving opportunities. Key achievements to date:> A critical analysis and valuation of commercial and branding rights across the stadium footprint;> Production of Park commercial strategy;> Authored 5.

Stratford, London. E20

Managing the commercial performance of Queen Elizabeth Olympic Park’s legacy venues to ensure the Park becomes more financially sustainable in the long term and less reliant on central subsidies. The role is particularly focused on London Stadium and the contract management of both suppliers and tenants.Key Achievements:> Project management of stadium.

Stratford, London

Managing the commercial aspects of the Olympic Stadium's ownership, including investment projects relating to West Ham United's relocation and ensuring these deliver a ROI for partner members.

Twickenham, United Kingdom

Managing the design and delivery of transportation services to teams, officials and the media whilst ensuring specific service levels are met and exceeded where budget allows.

Redhill, United Kingdom

Providing Project Management and Process Engineering services to the aviation and events sectors. Case Studies include:. Heathrow Airport New Terminal 2 Development - Leading the Delivery and Design team to install passenger processing systems into the new terminal.. Leeds/Bradford Airport - Consultancy advice to improve the departures passenger flow and.

Heathrow Airport

• The most senior person responsible for London 2012's Heathrow operation throughout the Olympic and Paralympic Games. Achievements include:
• Set up, operation and decommissioning of London 2012’s overlay at the airport;
• Leadership of a cross functional delivery team consisting of 650 staff and volunteers;
• Led London 2012’s contribution to Heathrow’s record passenger satisfaction scores including the Future Travel Experience award for ‘Best Airport Arrival Experience’

London, United Kingdom

• Responsible for planning the arrivals and departures process for all Games Family (athletes, VIPs, Media, Officials) through all UK points of entry/exit. Achievements include:
• Process design at all UK ports of entry for the 70,000 Games Family clients
• Spearheaded London 2012’s Arrivals & Departures legacy workstream, including 100% wheelchair to aircraft gate delivery
• Stakeholder management of port operators, government, client organisations including International Olympic and Paralympic Committees, airlines
• Multiple presentations to stakeholders including various National Olympic and Paralympic Committees
• Designed a lost bag process for Games Family which resulted in 0% permanent losses

• Project management of several workstreams.Achievements delivered:
• Design and delivery of Ground Handling Performance Measurement process
• Creation of ‘The Departure Lounge Bath Tub’ concept, aimed at increasing retail spend per passenger

• Project management of terminal extension.Achievements delivered:
• Production of Development Brief document
• Board approval of funding submissions
• Management of consultancy team

• Project management of various new passenger productsAchievements delivered:
• 200% growth in use of innovative passenger processing solutions (CUSS, Self Serve Check-in)
• Production of development brief document for new Early Bag Store facility
• Consultation and approval of Check-in & Baggage pricing mechanism for new check-in products

• Project management of an organisational and process review of Virgin Atlantic’s Facilities team, including the implementationof the review findings.Achievements delivered:
• £60k pa cost saving (2005 prices) through organizational restructuring and outsourcing
• Sensitive management of changes to roles and team structure
• Identified business need for the acquisition of £140k pa (2005 prices) outsourcing contract

Day to day, the most senior responsible person for Cargo operations within the BAA group of airports. Achievements delivered:. Developed BAA's freighter strategy. Increased yield from BAA's cargo assets. Developed and delivered cargo CRM strategy. Cargo marketing strategy

Heathrow Airport

Led a team of 8 managers responsible for delivering a customer focussed property management product.

Business case development of the airport's capital investment plan including all financial approvals, stakeholder management and project governance.

Msc, Air Transport Management, Distinction

Dissertation subject was Airport/Airline Relationships - can they deliver sustained value?

Education record