Chris Manley Email & Phone Number

San Antonio, Texas, Us

Lead product owner leveraging portfolio SAFe to implement agile projects, responsible for managing multiple full stack development teams to deliver feature enhancements to the bank deposits business.Key Accomplishments:★ Spearheaded overdraft protection modernization epic with 70+ features and 8 dev teams, releasing with zero defects.★ Led 5-year journey remediating 2.25MM deposit accounts with missing signature cards, saving 70% from closure.★ Drove key UI/UX improvements for account ownership changes, overdraft protection, signature card digital detour.★ Directed complex effort with multiple dev teams to retire overdraft protection fees, closing 4 major issues.★ Launched 30-day tactical fix to ensure youth accounts received the appropriate account conversion letter at age 18.★ Developed “step-change” improvement to PI Planning process for all of deposits organization.★ Oversaw hiring and mentoring process for all Plano product owners, resulting in 10 successful hires and 5 promotions.★ Managed up to 5 teams and agile cadences, navigating constant context-switching to deliver 8-15 features per quarter.★ Relied upon to implement tactical, time-critical complex compliance initiatives, due to proven track record of delivery.★ Promoted from Senior to Lead Product Owner due to consistent positive feedback from peers and ability to influence.★ Delivered 121 features across 14 Program Increments.

Dallas, Tx, Us

Director leading a team of project managers, responsible for driving large scale, complex and/or long-term projects focused on inpatient and outpatient services, supporting the mission to make life better for children.Key Accomplishments:★ Led projects to expand outpatient services by opening the Dr. James Andrews Children's Health Andrews Institute.★ Implemented updated process enabling the executive leadership team to prioritize the overall project portfolio.★ Oversaw the project portfolio and supported the leadership team for the Children’s Health Plano hospital campus.★ Mentored and developed team members as future leaders within the organization.★ Ensured project documentation was accurate and projects were completed on time and within scope.

Mclean, Va, Us

AVP/Manager, Portfolio Management Service & Sales BankingManaged cross-functional retail bank project teams that developed and implemented key bank contact center customer service initiatives across the entire bank footprint, including Wilmington, Richmond, and Dallas.★ Led the Retail Bank Contact Center migration to the Medallia customer experience feedback platform.★ Prioritized 2014 social media top priorities, and met aggressive launch date to deliver Yelp expansion.★ Drove technology, operational readiness, and associate readiness components for all strategic initiatives.★ Demonstrated keen understanding of business intent, and upstream and downstream impacts of initiatives.★ Enabled timely escalation and resolution of issues, and efficient execution.Agile Product Owner, Home Equity Loan OriginationsResponsible for shifting the project management methodology from waterfall to agile, and managing and prioritizing the portfolio of projects within home equity loan originations.★ Implemented over 100 IT and non-IT projects for home equity originations in 2013, doubling the previous capacity.★ Created and led weekly cadence with leadership and partner groups to prioritize and manage the portfolio of work.★ Re-introduced Automated Valuation Model property appraisals, resulting in hundreds of thousands in annual savings.Project Manager, Home Equity and Consumer LendingManaged business product implementation and marketing projects as a member of the Home Equity and Consumer Lending Project Management Offices.★ Led the rationalization of consumer lending products during the acquisition/integration of Northfork Bank.★ Documented and managed the monthly pricing process for consumer lending bank products.★ Facilitated the largest cross-functional bank initiative, successfully re-launching consumer lending product offerings.★ Developed metrics and framework for consumer lending competitive intelligence and market research.

New York, New York, Us

Led strategic initiatives and provided portfolio analytics to support Citigroup North America Collections Real Estate & Retail Banking operations, consisting of a $450B real estate and a $31B retail banking portfolio across 5 sites with approximately 1100 employees.Key Accomplishments:★ Partnered with Collections senior management and risk management teams as a subject matter expert in areas of strategy management & portfolio analytics.★ Identified and designed strategy tests; defined success metrics, and provided analytics on test performance to facilitate decision making regarding each initiative.

New York, New York, Us

Developed and implemented successful pilot programs for originating personal and real estate loans via internet and phone channels to determine rollout viability.Key Accomplishments:★ Spearheaded analysis that led to raising internet lending risk score cuts for renters, resulting in a 50% savings in FTE and 30% increase in funded loans ($14MM monthly).★ Led teams to develop robust operating procedures for the U.S. Telesales and Real Estate Loans businesses, bringing them into compliance with stringent audit requirements.★ Worked with senior management in the Puerto Rico real estate business to identify gaps and bring them into compliance with US lending policies and practices.

Mclean, Va, Us

Managed credit card product innovation and development, and implemented strategic business initiatives resulting in millions of dollars in profit.Key Accomplishments:★ Leveraged relationships within the business and operations, IT, credit policy, brand management, strategy, and Legal/Compliance to bring numerous impactful new products to market: "No Hassle" Credit Card, instant decisioning, faster balance transfers).★ Led collaborative work with business analysts and National Brand Planning team on product development and testing in support of a multi-million dollar "No Hassle" ad campaign. ★ Selected for the largest IT program ever undertaken by Capital One, working with the TSYS vendor to replace the in-house credit card billing system and several ancillary systems.

Randolph Afb, Tx, Us

Managed and executed complex weapons test programs involving total budgets of $5.5M.Key Accomplishments:★ Served as Deputy Branch Manager, supervising 12 project engineers and related personnel, acting as direct liaison between the branch and all commercial representatives.★ Orchestrated test programs for internal (Air Force, Navy, Army), external contractor (Boeing, Lockheed Martin), and foreign dignitaries (French, Israelis). Lockheed Martin team won the $600M next generation missile government contract over Boeing competitor.★ Lead briefer for foreign and domestic dignitaries visiting various weapons test ranges. Required expertise in all aspects of range and tests as well as exceptional public relations skills.

Bachelor Of Science, Civil Engineering

Master Of Business Administration (M.B.A.), Business Administration