Chris.manning.design@gmail.comInnovative and results-driven UX/CX Lead Designer & Strategist, passionate about crafting meaningful, end-to-end experiences that help brands deeply connect with their customers.A respected leader and mentor with a proven track record in developing partnerships across cross-functional teams and stakeholders at the enterprise level. Possesses a unique blend of business acumen and design expertise, having served Fortune 500 companies, financial institutions, national organizations, small businesses, and start-ups.Mission:• Championing Design Thinking, Lean Product, and UX Design principles.• Building and nurturing creative cultures and teams through mentorship and collaboration.• Leading teams of CX professionals, UX designers, developers, and researchers dedicated to enhancing customer experience and vision.• Promoting the importance of understanding consumer motivations and simplifying their interactions.• Cultivating a deep understanding of the buyer’s journey and customer lifecycle throughout the organization.• Collaborating across marketing channels to design, develop, and launch campaigns that boost customer satisfaction, loyalty, and brand image.• Advocating for consumer needs in the development and execution of projects and strategies.Vision:• Elevating customer understanding across all levels of the organization.• Bridging the gap between employees and company leaders to foster a unified approach.• Implementing disciplined strategies and designs that enhance customer and employee experiences.• Connecting CX and EX, ensuring their seamless integration, both technically and culturally.• Advocating for customer and employee perspectives in strategic decision-making.• Measuring the impact of CX on employees, EX on customers, and their collective influence on company KPIs.