Responsible for the Talent Development / Training team that Supports Lumen's Customer Success organization. Leading a team of Talent Development professionals who performance consult, design, and deliver training to the CS organization on Customer Success Skills, Product, Systems & Tools, Leadership Development, and other training needs. Key partnership with CS Leadership to identify and develop trainings that drive towards KPI impact in a measurable way.

Responsible for the Customer Success Talent Development team focused on International, Wholesale, and Hyper-scale Customer Success. Lead a team that designs and implements learning programs that drive towards proven metrics and business outcomes as a result of our programs. On-board and train new hires into the Customer Success, Wholesale, and International spaces, implement strategic continuing education programs for the Customer Success organization.

Responsible for leading a team of sales trainers who are responsible for onboarding and continuing education of CenturyLinks SMB business unit. Our team provides sales skills, product, systems, and processes in a metrics based program focused on driving business results through learning. I coach and mentor our sales trainers helping them to be effective at delivering superior learning to our sales organization

•Sales Leadership Coaching:Provides coaching to all levels of sales leadership. Areas of concentration include effective skills analysis, critical thinking, implementation of sales strategies, and metric-based sales effectiveness through an increased level of discipline in the execution of BTS sales methodologies.Primary and Secondary Responsibilities:Supporting the Federal Sales Channel•Recommends Productivity Enhancements ◦Makes recommendations to enhance productivity, sales revenue and collaboration between human resources, operations, sales, marketing, product and finance•Delivers Training to sales professionals and sales leaders:Including Instructor Led in-classroom, Instructor Led Virtual Training (ILVT), and assisting in the development of Virtual Learning Modules (VLM) and video recordings•Peer Coach / Feedback ◦Provides Intra-team coaching and feedback•Manager and above Sales Training•Manager and above /Leadership Training ◦Consult with Sales Managers and Directors to ensure tenured and newly hired sales professionals meet required performance standards with a goal of reducing turnover, reduce ramp time and increasing productivity.◦ Partners with the Sales Leadership to identify process, system, product training gaps, available resources and action plan to be implemented by the training department.•Negotiation: Overcomes roadblocks from clients/ requestors and exert influence without formal authority will demonstrate negotiation skills, including professionalism, discretion, persuasion, and self-assurance.•Concentrated Systems Training•Provide ongoing training up-dates and evaluation of programs•Leadership Interaction/ Readouts /Recommendations•Creates Learning Solutions / Recommendations •Gap / Needs Analysis ◦Recommends courses modifications to existing courseware that respond to gap analyses and field requests•General Business Acumen/Product Knowledge•Reporting / Revenue Data •NH Liaison NEO •Problem Solving •Complex Reporting

•Monitor sales professional progress through the new hire program including products, systems/tools, processes•Provide ongoing training related to products; navigation of on-line training Selling Tools and Processes: Quoting, Contracting, Ordering, SalesForce.com, additional systems/tools•Support and direction of Salesforce.com & associated systems Salesforce.com integrates with•Answer daily sales professional questions regarding the tool and provide information on where to find the answers for future reference•Provide ongoing training up-dates and evaluation of programs•SIMs work with Sales Management to evaluate sales professional knowledge gaps to create ongoing customized Learning Plans•Deliver continuing education classroom training and virtual training as assigned•Provide training based on branch requirements Branch Performance Consult with Sales Managers and Directors to ensure tenured and newly hired sales professionals meet required performance standards with a goal of reducing turnover•Reduce ramp time and increase productivity•Partnership between the SIM and Sales Leadership to identify process, system, product training gaps, available resources and action plan to be implemented by the SIM

Responsible for understanding the general IT market, identifying growth markets, and growing and maintaining key strategic alliances with Industry Partners. Also responsible for identifying, attending, and speaking at key trade shows for the non-federal, HPC, or Media and Broadcast markets.

The role is sales through developing the territory with channel and industry partners and prospecting for net new accounts, working with a team of Outside Sales Reps and Inside Sales Reps. However, I was transitioning into Marketing at this time and was mostly training my replacement and closing my existing pipeline.

Sales into Net New and Existing Accounts for SMB accounts in the Rocky Mountain Region through channel, partner, and direct sales relationships, events, trade shows, and general prospecting. Also, assisting with enterprise opportunities as needed.

Guest Relations for up to 1,000 tourists per day either giving tours of the facility or working in the gift shop giving product advice and information.

As a inactive alumnus on campus I assisted nationals with the re-founding of the Colorado Chapter of Kappa Sigma and upon launching the colony was elected President. Our chapter celebrated the largest start up in our Fraternity's history at the time, as well as the fastest transition from colony to chapter.My role involved managing the executive board, and general management of the entire chapter, community relations with the Greek community, campus officials, city officials, and National Organization. In addition to the general duties of a president, as a pre-existing member of Kappa Sigma from the University of Tulsa, I worked with 5 other existing members to help mentor and guild our entire group through the process of joining the Kappa Sigma Fraternity with the assistance of our Alumnus Adviser, District Manager and other alumnus volunteers. I went on to sit on a panel for new colonies at our national convention and then to volunteer as an assistant district manager after graduation.

Student Assistent for the Department of Mathematics and Computer Science