Director in PwC’s Health Consulting practice, specialising in health operations, transformation and performance improvement. I have spent over 10 years working with public and private healthcare providers to build capability, transform the way they work and achieve sustainable change.I enjoy building effective teams who have fun in coming together to solve complex problems with pace, energy and enthusiasm.In my client-facing role I lead operational transformation programs in the healthcare sector. I help hospitals and other providers to improve quality of care, patient experience and operational efficiency through capability development, behavioural change and process improvement. I have worked with a range of clients within the NHS, NSW Health, VIC DHHS and SA Health to deliver benefits for their consumers, their staff and their business. Achievements include:- Increased surgical activity within existing capacity- Reduced surgical cancellations- Reduced wait times in Emergency Department- Improved patient flow and bed management- Reduced unplanned readmissions- Reduced wait times for outpatient services- Reduced costs through more efficient workforce management