Manage and oversee up to 20 full time employees’ daily production responsibilities and requirements.Interview and hiring process of flood map research team.Train flood research team in flood research methodologies, business practices, and business unit policies and procedures.Hands on assistance in formation and documentation of business unit’s policy and procedure manuals.Provide front line customer assistance in escalated issues for internal and external clients.Weekly and monthly client account and service level reporting.Manage flood research team budget through payroll and account management of business unit’s necessary day to day resources.Exceeded manual production and quality rating goals at the company and industry levels throughout tenure with company.Initiated formation of Certified Floodplain Managers course enrollment program for the LandSafe Flood research team.Use and comprehension of Microsoft Office Suite®Specialties: Production and quality management, instructional training, hands on expertise of all facets of flood hazard mapping.