Christine Mason-Weets Email & Phone Number

Davenport, Ia

New Liberty, Ia

We are a small family owned business that dispatches OTR trucks and trailers and transports anything in the lower 48 states. We dispatch for hotshots, 48' & 53' flat beds, step decks, dry vans, reefers, and power only. We can also set up your authority, LLC, EIN and we provide free consultations. I run the back office , dispatch, do the drivers invoicing and makes sure everything runs smoothly.Our website: http://acwtransportllc.com

Iowa City, Iowa Area

•Provide Tier-1 hardware and software technical support for ACT’s customers and employees.•Provide first call level investigation and diagnosis of reported incidents.•Monitor calling queues to make sure calls are handled in a timely manner.•Provide request fulfillment processing for client requests for work stations, mobile devices and telephone services.•Escalate incidents and requests that cannot be resolved within agreed time scales or capabilities.•Communicate incident… Show more •Provide Tier-1 hardware and software technical support for ACT’s customers and employees.•Provide first call level investigation and diagnosis of reported incidents.•Monitor calling queues to make sure calls are handled in a timely manner.•Provide request fulfillment processing for client requests for work stations, mobile devices and telephone services.•Escalate incidents and requests that cannot be resolved within agreed time scales or capabilities.•Communicate incident and request status to others.•Record, route and track service requests until they are fulfilled.•Integrate knowledge management databases and repositories for call agent access.•Ensure requests for standard services are appropriately authorized and fulfill orders for standard services.•Support upgrades to work station hardware and software configurations to newer versions.•Through remote access, make configuration changes to workstations when necessary.•Provide back up support for PC Techs.•Assist with special projects.•Assist in maintaining procedures on department, area and corporate policies. Show less

Davenport, Ia

Providing software support for the promax software.

•Responsible for creating student accounts using active directory and email creations (SLMAILPRO)•Supervise the Student IT Help Desk•Responsible for hiring student worker, creating schedules, and training on help desk procedures•Setup all student laptops on the student network and attach printers•Responsible for organizing tasks, data, equipment and ordering toner•Wrote two instruction manuals for the help desk•Assist end users with configuring, installing and… Show more •Responsible for creating student accounts using active directory and email creations (SLMAILPRO)•Supervise the Student IT Help Desk•Responsible for hiring student worker, creating schedules, and training on help desk procedures•Setup all student laptops on the student network and attach printers•Responsible for organizing tasks, data, equipment and ordering toner•Wrote two instruction manuals for the help desk•Assist end users with configuring, installing and maintaining stand-alone and networked multi-user computer operating systems •Provide set up assistance and support for mobile and remote computing •Identify, troubleshoot, upgrade and repair hardware and software issues for Windows and Apple personal/employee computers and laptops•Identify and troubleshoot issues on employee mobile devices (smartphones) connecting to Ashford University services, such as email, wireless networking, etc.•Document user support activities (incidents and requests) Show less

Mba, Business Administration, 3.83 Gpa

Ba, Computer Graphic Design With Empasis In Web Design, 3.98 Gpa

Associate Of Arts And Sciences (Aas), Computer Systems With Emphasis In Network Administration, 3.99 Gpa