Chris Mather Email & Phone Number

Maryland Heights, MO, US

Greater St. Louis

Greater St. Louis Area

St. Louis, MO

Overall responsibility for program P&L to ensure strong financial performance. Ensuring customer satisfaction and SLA’s are met. Ongoing continuous improvement in both value to the customer and financial/operational performance. Maintain communication with client executive sponsors. Incremental business development that extends the program and/or.

St. Louis, MO

Oversight of business operations, fundraising, and public relations.

St. Louis, MO

-Analyze manufacturing client's current policies and procedures to define consitency and best-practices-Develop new policies and procedures geared to increase client's overall throughput and productivity-Install process monitors, controls and daily reports to ensure all procedures are being adhered to-perform training for corporate and local management on.

-Oversee a team of twenty-five telecommunications professionals responsible for the order entry, design and installation of new products and services -Develop and publish policies and procedures for Government Markets to comply with ISO 9000 standards-Proactively work with sales field and account teams to fulfill customers needs -Resolve emergency requests.

-Managed a team of twenty telecommunications professionals responsible for maintaining customers’ existing services -Resolved customer requests regarding network issues and assigned necessary resources to exceed customer expectations-Coordinated with sales teams to confirm policies and procedures were effectively communicated to ensure “World Class”.

Responsible for installation and maintenance of telecommunications circuits -Resolved requests and trouble tickets for a customer base with annual revenue of over $20M --Successfully led a project transitioning customers to a Y2K compliant network -Responsible for testing and troubleshooting network and customer premise equipment