Christopher Blackburn, Mmie Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Internal Product Owner for Mondou's Ecommerce platform. Duties involve meeting with internal stakeholders to obtain requirements for requested developments, documenting the needs and success conditions for these bugs and stories for our external developers, prioritizing the development backlog according to project deadlines and alignment with company strategy. Responsible for owning the UAT process with stakeholders to ensure acceptance requirements are met in order to plan monthly releases.Responsible for analysis and documentation of cross-platform issues in order to identify, evaluate and recommend potential solutions for development.Lead on Mondou's POS migration project. Duties involve documenting bugs and stories for our external developers, coordinating UAT with internal stakeholders, configuring the platform based on user feedback. Was responsible for tracking key performance indicators during the pilot project in order to document or modify requirements for the next release.

Canada

Was responsible for identifying prime locations for Electrobac bins in the Golden Horseshoe region of Ontario based on validated success metrics.Developed and owned the sales strategy and processes for Electrobac's Ontario expansion.Developed partnerships with commercial real estate companies in order to develop Electrobac's bin network in Ontario.

Quebec, Quebec, Canada

Responsible for the launch of foodora in Quebec City. Responsibilities involve sales, business development and account management to foster the continued growth of the market.

Montreal, Canada Area

- Build solid relationships with our existing restaurant partners by being their main point ofcontact, identifying and implementing newer value-add initiatives and being proactive in findingsolutions for them.- Be responsible for driving incremental orders by helping our partners to create a better customerexperience. This could include:- Helping train restaurant staff- Collaborating with operations to improve menu displays and prices- Working with our in-house marketing team to create promotions- Ensuring partnership retention through exceptional customer service and willingness to keepgoing the extra mile.- This role requires a unique blend of sales, marketing and relationship management

Toronto, Canada Area

Toronto, Canada Area

Responsible for sourcing, training and managing the courier fleet. This includes, but is not limited to the following activities:- Filtering through the applicant base and interviewing potential couriers.- Training and onboarding couriers, including management of all documentation related to these processes.- Forecasting and scheduling shifts in order to effectively meet demand on any given day.- Improving techniques for the handling and delivery of certain items, such as hot/cold beverages. As a result we now deliver coffee and fountain drinks from a variety of retailers such as Starbucks, Tim Hortons and McDonald's.- Sourcing materials and tracking inventory levels so that the needs of the organization/the fleet are met.- Delighting our customers, partners and drivers in real-time by being their main point of contact - Monitoring activity on our platform to ensure all jobs are being completed as efficiently as possible- Proactively developing and implementing new customer and Hurrier (driver) retention strategies -Working closely with all other teams (sales, devs, marketing, etc.) to ensure we’re providing a seamless end-to-end experience to our users- Occasionally going out and doing deliveries by bike or car in order to gain a better understanding of the issues faced by our fleet of couriers as well as general improvements for the organization as a whole.

Toronto, On

- Key interface between Business team and Dev team- Aiding Business team in taking on some of the Data responsibilities of the Dev team- Overseeing events curation, including development of targets, curation of events, reaching out to Events coordinators, and continued process improvement- Work on continued process improvement alongside Dev team- Be a key client liaison and ambassador for the company- Actively contribute to the company's culture of innovation, excellence, and higher purpose- Drive the development and cultivation of positive business relationships with the Company's clients and vendors and identify service and revenue improvement opportunities- Complete essential reporting, profiling and general administration using developed and provided tools- Researching events in Toronto, Los Angeles, and New York City for inclusion in the app. - Curation of events in all three cities. - Reaching out to event companies/venues to have events submitted directly to our events inbox. - Helping out other teams as needed - Developing guerilla marketing tactics - Researching events to sponsor - Formulation of goals/plans for the future of the event component of the application - Planning for improvements to the events curation process - Developing relationships with influencers in the events worldAccomplishments- Sought out and secured a sponsorship opportunity for a party at World Pride in order to strategically promote Wutzwhat to event attendees (~5400 over the 3-day span) - Wrote the events curation guideline to aid future interns in the U.S. cities to understand the curation process, along with do's and don'ts. Skills Used - Teamwork, Analysis/Investigation, Organizing, Time Management, Leadership, Action Planning,Research,Writing, Planning, Databasing, Filtering, Social Media,Technical, Marketing, Entrepreneurial, Creative

Fraud Analyst: Duties involved investigation of skimming related incidents in order toobtainimages of the attachment and retrieval of devices, as well as obtaining information pertinentto where the

Bilingual Fraud Agent: Duties involved investigating fraud on client’s accounts in order todetermine whether or not fraudulent transactions occurred, and deciding whether or notreimbursements should be made for the disputed transactions. Duties also involved callingclients to discuss authenticity of transactions as well as notifying them of the decision madefor their claim.

Master'S Degree, Management, Innovation And Entrepreneurship

Bba, Entrepreneurship/Entrepreneurial Studies

Bilingual International Baccalaureate