I'm a generalist who believes that many situations can be improved using technology.After a ~15-year career in DevOps, with software development and developer support sprinkled liberally throughout, I've realized that I most enjoy working with people to make their lives better with technology. From 2010 until 2024, I did this by providing technical support and enabling Support teams to work better & more efficiently. Now I'm not sure what the future will bring for me besides adventure and finding my own way to help the world become a better place.In my first dedicated support role (New Relic), I helped build a support team from 3 to 60 people and led the team through mentorship, pairing, training, and by example.In my second support-focused role (Jama Software), I co-managed process, policy, tooling, and mentorship for our technical 24x5 team, and helped build our internal support processes.In my last role, I built a Technical Support team and department at Netlify from scratch. Over 7.5 years there, 20 of the best teammates helped us overachieve in guiding our customers and colleagues to succeed in using - and improving - our platform and service.